Assistant Store Manager - Lead Premium Retail & Delight Guests

Koko-Black; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

40% team member discount

Career growth opportunities

Supportive team culture

Iconic QVB location

Job summary

Koko Black Group in Sydney's QVB is seeking an Assistant Store Manager who leads with heart and elevates every guest experience. You’ll partner with the Store Manager to inspire a premium team, ensure flawless store presentation and deliver memorable Koko Moments daily.

Bring retail leadership experience, a coaching mindset, a customer-first approach, and a proactive, hands-on style. Mandarin is a plus in connecting with our diverse customer base as we grow our iconic brand.

Qualifications

• Previous retail leadership experience, ideally within a premium or high-volume retail environment.
• Coaches, develops and inspires growth in the team.
• Customer-first mindset with a focus on creating memorable experiences.
• Strong commercial awareness and drive to achieve results.
• Proactive, hands-on approach and ability to thrive in a busy environment.
• Able to collaborate with Store Manager and wider leadership team; Mandarin language is a plus.

Responsibilities

• Lead by example and energise the team with purpose.
• Coach & develop team members to realise their potential.
• Drive smooth store operations and maintain stock readiness.
• Own the numbers and support strong commercial performance.
• Create unforgettable experiences that reflect the premium Koko Black brand.
• Maintain exceptional store standards and presentation.

Skills

Retail leadership

Coaching & development

Customer service orientation

Commercial awareness

Team collaboration

Mandarin language

Job description

Koko Black Group in Sydney's QVB is seeking an Assistant Store Manager who leads with heart and elevates every guest experience. You’ll partner with the Store Manager to inspire a premium team, ensure flawless store presentation and deliver memorable Koko Moments daily.

Bring retail leadership experience, a coaching mindset, a customer-first approach, and a proactive, hands-on style. Mandarin is a plus in connecting with our diverse customer base as we grow our iconic brand.