Assistant Store Manager – Lead Premium Chocolate Experience

Koko Black Chocolate; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

40% team member discount

Career growth

Supportive team culture

Iconic location in QVB

Job summary

Koko Black Group is seeking an Assistant Store Manager for the QVB location in Sydney. You will lead the team with heart, coach staff to deliver premium guest experiences, and ensure smooth store operations while driving commercial results.

Join us in a renowned retail destination where chocolate pervades moments of delight. You’ll collaborate with the Store Manager to elevate service, stock control, and presentation for a luxury brand in a busy, iconic environment.

Qualifications

• Previous retail leadership experience in premium/high-volume environments.
• Ability to coach and develop a team to deliver memorable guest experiences.
• Customer-first mindset with a passion for premium service.
• Strong commercial awareness and results orientation.
• Proactive, hands-on leadership in a busy setting.
• Collaborative work with store leadership; Mandarin is a plus.

Responsibilities

• Lead by example and energise the team with purpose.
• Coach, develop and nurture growth and excellence in staff.
• Drive smooth store operations and maintain stock availability.
• Own commercial performance, optimise inventory and reduce waste.
• Create unforgettable guest experiences that reflect the Koko Black brand.
• Maintain premium store presentation and customer service standards.

Skills

Retail leadership

Coaching

Customer experience

Commercial awareness

Team collaboration

Mandarin advantage

Job description

Koko Black Group is seeking an Assistant Store Manager for the QVB location in Sydney. You will lead the team with heart, coach staff to deliver premium guest experiences, and ensure smooth store operations while driving commercial results.

Join us in a renowned retail destination where chocolate pervades moments of delight. You’ll collaborate with the Store Manager to elevate service, stock control, and presentation for a luxury brand in a busy, iconic environment.