Desktop Support Specialist – Windows, Cloud Apps & AD

Axiom Technologies Pty Ltd.; Bundaberg; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable desktop support professional to coordinate activities ranging from simple to complex plans.

The role provides on-site and on-call assistance to end users within the organization’s desktop computing environment to ensure timely and accurate service delivery. Ideal candidates will bring 3+ years of Level 2/3 desktop support experience, strong troubleshooting skills for Windows 10/11, Intune, AD, and PowerShell, plus solid communication abilities to

Qualifications

• 3+ years in Level 2/3 desktop support.
• Experience with Windows admin, cloud, and application troubleshooting.
• Ability to coordinate with multiple technical groups and fix issues remotely.

Responsibilities

• Provide on-site/on-call end-user assistance.
• Coordinate desktop support tasks from simple to complex.
• Document work performed in the ticketing system.

Skills

Troubleshooting

Windows 10/11

Intune

Active Directory

PowerShell

MS Office

Ticketing

Customer service

Remote support

Problem solving

Education

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Office 365/Microsoft 365

Tools

Intune

SCCM

Outlook

Edge/Chrome

Job description

Axiom Technologies Pty Ltd. is seeking a capable desktop support professional to coordinate activities ranging from simple to complex plans.

The role provides on-site and on-call assistance to end users within the organization’s desktop computing environment to ensure timely and accurate service delivery. Ideal candidates will bring 3+ years of Level 2/3 desktop support experience, strong troubleshooting skills for Windows 10/11, Intune, AD, and PowerShell, plus solid communication abilities to