Onsite Desktop Support Engineer – Cairns

Axiom Technologies; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Axiom Technologies in Cairns, Australia, seeks a Desktop Support Officer to deliver onsite and on-call end-user support within a desktop computing environment. You will coordinate with technical groups to resolve issues and ensure timely service delivery.

The role requires 2+ years in Level 2/3 desktop support, strong Windows, AD, and scripting skills, and experience with MS Office, Intune, SCCM, and ticketing systems. Commits to high-quality customer service.

Qualifications

• 2+ years in Level 2/3 desktop support.
• Experience troubleshooting Windows 10/11 and Intune.
• Strong knowledge of Active Directory and Group Policies.
• Familiar with MS Office, SCCM, and Office 365.

Responsibilities

• Provide onsite/on-call end-user support in the desktop environment.
• Coordinate issues across technical groups and document tickets.
• Troubleshoot hardware and application issues, including Office and browsers.
• Assist with software updates and security patches.

Skills

PowerShell

Active Directory

Group Policies

Scripting

Troubleshooting

Windows 10/11

MS Office

Office 365

Customer service

Communication

ITIL

Ticketing

Education

CompTIA A+

MCITP (Desktop)

MOS Certification

OEM Maintenance Certification

Tools

Intune

SCCM

Outlook

Ticketing System

Job description

Axiom Technologies in Cairns, Australia, seeks a Desktop Support Officer to deliver onsite and on-call end-user support within a desktop computing environment. You will coordinate with technical groups to resolve issues and ensure timely service delivery.

The role requires 2+ years in Level 2/3 desktop support, strong Windows, AD, and scripting skills, and experience with MS Office, Intune, SCCM, and ticketing systems. Commits to high-quality customer service.