Desktop Home Assessments Team Lead – Insurance Claims

SMAART Recruitment; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary package

In-office role

Training & development

ME Day

Volunteer day

Extra annual leave

Parental leave

Wellbeing program

Insurance discounts

Social events

Job summary

SMAART Recruitment is partnering with one of Australia’s leading insurance organisations to recruit an experienced Desktop Home Assessing Team Leader to join their Sunshine operation.

Reporting to the Building and Assessing Manager, you’ll lead a team of 8 Desktop Home Assessors responsible for virtual property assessments, repair scopes, cost validation and claims management, in a permanent, full-time, in-office Melbourne role.

Qualifications

• 2+ years experience in home assessing, building or construction.
• Experience leading, coaching and managing a team.
• Strong understanding of building repairs, scopes of work and estimating.
• Insurance or property claims experience is highly regarded.

Responsibilities

• Lead, coach and develop a team of 8 Desktop Home Assessors.
• Provide technical guidance across building assessments, estimating, scopes of work and cost validation.
• Monitor team performance, productivity and quality standards.
• Manage complex claims, escalations and technical challenges.
• Identify opportunities to improve processes, efficiencies and cost outcomes.
• Build strong relationships with internal teams and external stakeholders.
• Support team development through regular feedback, training and performance management.

Skills

Team leadership

People management

Home assessing knowledge

Communication

Job description

SMAART Recruitment is partnering with one of Australia’s leading insurance organisations to recruit an experienced Desktop Home Assessing Team Leader to join their Sunshine operation.

Reporting to the Building and Assessing Manager, you’ll lead a team of 8 Desktop Home Assessors responsible for virtual property assessments, repair scopes, cost validation and claims management, in a permanent, full-time, in-office Melbourne role.