Home Assessing Team Leader

SMAART Recruitment; Melbourne; Hybrid; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Paid parental leave

Purchased leave

Volunteer day

ME Day

Company car

Employee discounts

Job summary

SMAART Recruitment is partnering with a leading Australian insurer to recruit an experienced Home Assessing Team Leader for Melbourne’s northern suburbs. The role blends home-based work with Sunshine office attendance and regional travel.

You will lead a team of Home Assessors, provide technical guidance on repairs and estimates, and monitor performance to ensure accurate claims outcomes. This hybrid, full-time role offers strong development in a national organization.

Qualifications

• Proven experience leading a home assessors team.
• Strong knowledge of building repairs, estimating and scopes of work.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead, coach and develop a team of Home Assessors across the region.
• Provide technical guidance on building repairs, estimating and scopes of work.
• Monitor team performance, productivity and assessment quality.
• Support complex claims, escalations and operational challenges.
• Identify opportunities to improve processes and cost outcomes.
• Build relationships with builders, suppliers and internal stakeholders.

Skills

Leadership

Team coaching

Stakeholder management

Autonomy

Estimating knowledge

Job description

Looking for a leadership opportunity that offers flexibility, autonomy and the chance to make a genuine impact?

SMAART is partnering with one of Australia's leading insurance providers to recruit an experienced Home Assessing Team Leader to oversee a team across Melbourne's northern suburbs.

Combining working from home, regular attendance at the Sunshine office and travel across the region, this role offers variety and flexibility within an established national organisation.

About the role

You'll lead a team of Home Assessors responsible for assessing residential property damage, reviewing repair scopes and ensuring accurate, efficient claims outcomes.

• Lead, coach and develop a team of Home Assessors across the region.
• Provide technical guidance on building repairs, estimating and scopes of work.
• Monitor team performance, productivity and assessment quality.
• Support complex claims, escalations and operational challenges.
• Identify opportunities to improve processes and cost outcomes.
• Build strong relationships with builders, suppliers and internal stakeholders.

About the opportunity

Join an established Australian insurer offering flexible working arrangements, career development and excellent employee benefits.

• $110K-$130K package including super + company car + phone + laptop
• Hybrid working arrangement combining work from home and office attendance.
• Regular attendance at the Sunshine office, with regional travel as required.
• Permanent, full-time position, Monday to Friday.
• Structured leadership development and internal career progression.
• Additional paid 'ME' Day and volunteer day annually.
• Purchased leave options, paid parental leave and employee discounts.
• Employee wellbeing and recognition programs.

About you

We're looking for a confident, approachable leader with strong technical knowledge and a genuine interest in developing people.

• Previous experience leading, supervising or coaching a team.
• Minimum 2 years' experience in home assessing, insurance building or residential construction.
• Strong understanding of building repairs, estimating and scopes of work.
• Insurance or property claims experience highly regarded.
• Excellent communication, problem-solving and stakeholder management skills.
• Ability to work autonomously and effectively manage a team across multiple locations.

Interested? If you're an experienced Home Assessing professional ready for your next leadership opportunity, we'd love to hear from you!