Desktop Home Assessing Team Leader

Troocoo Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

ME day & volunteer day

Professional development

Employee discounts

Job summary

Troocoo Pty in Sydney is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment. You will guide performance, provide technical direction on building damage, and ensure quality outcomes.

The role emphasizes coaching, cost validation, stakeholder collaboration and adherence to standards. You will identify training needs and promote a culture of accountability and continuous improvement across the team.

Qualifications

• Experience in building repairs or insurance assessing.
• Proven leadership in a team of assessors.
• Strong knowledge of building damage and repair methods.
• Experience negotiating costs with suppliers.

Responsibilities

• Lead, coach and develop Desktop Home Assessors to meet performance targets and deliver outcomes.
• Monitor performance, KPIs and identify opportunities for improvement.
• Provide technical guidance on building damage assessments, repair methodologies and scopes of work.
• Oversee claims progression, cost validation and repair negotiations to ensure quality outcomes.

Skills

Leadership

Stakeholder management

Coaching

Analytical thinking

Communication

Education

Building qualifications

Tools

Virtual assessment platforms

Job description

We’re seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment.

This is an exciting opportunity for an experienced building, construction or insurance professional with strong leadership skills who is passionate about developing people, driving performance and delivering quality customer outcomes.

The Role

• Lead, coach and develop a team of Desktop Home Assessors to achieve performance targets and deliver exceptional customer outcomes.
• Monitor team performance, productivity and KPIs, identifying opportunities for continuous improvement.
• Provide technical guidance on building damage assessments, repair methodologies and Scopes of Work.
• Support assessors with complex claims, cost validation, repair negotiations and decision-making.
• Review assessment quality and ensure repair recommendations meet industry standards, policy requirements and cost expectations.
• Build strong relationships with internal stakeholders, builders, repairers and suppliers.
• Oversee claims progression to ensure timely resolution and quality repair outcomes.
• Identify training and development needs to enhance team capability and performance.
• Promote a culture of accountability, collaboration, compliance and continuous improvement.
• Ensure adherence to relevant legislation, industry standards and company policies.

About You

• Previous experience in building, construction, property repairs or insurance assessing.
• Demonstrated leadership experience, ideally managing or mentoring a team of assessors.
• Strong technical knowledge of building damage, repair methodologies and Scopes of Work.
• Experience reviewing repair costs, negotiating with suppliers and managing claims outcomes.
• Proven ability to coach, motivate and develop team members while driving performance.
• Excellent communication, stakeholder management and conflict resolution skills.
• Strong analytical and problem-solving abilities, with a focus on quality and cost-effective outcomes.
• A customer-focused approach and commitment to delivering positive results.
• Confidence using technology and virtual assessment platforms.
• Trade or relevant building qualifications are highly regarded.

The Benefits

• Opportunity to lead and develop a team of industry professionals.
• Ongoing training and professional development.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.
• A collaborative environment focused on high performance, integrity and continuous improvement.