Remote Home Assessing Team Lead – Regional Ops

SMAART Recruitment; Sydney; A distancia; AUD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ME Day

Volunteer day

Purchased leave

Parental leave

Employee benefits

Insurance discounts

Employee recognition programs

Descripción de la vacante

SMAART Recruitment is partnering with a leading Australian insurer to recruit an experienced Home Assessing Team Leader to oversee operations across South Sydney, Wollongong and the ACT. This is a predominantly remote position with travel across the region and occasional visits to offices.

You will lead and develop a dispersed team of Home Assessors, ensure quality assessments, effective claims management and strong operational performance, while driving improvements and stakeholder engagement.

Formación

• Minimum 2 years' experience in home assessing, insurance building or residential construction.
• Proven leadership or supervisory experience.
• Strong knowledge of building repairs, estimating and scopes of work.
• Insurance or property claims experience is highly regarded.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead, coach and support a team of Home Assessors across the region.
• Provide technical guidance on building assessments, repair scopes and cost validation.
• Monitor team performance, productivity and assessment quality.
• Manage complex claims, escalations and operational challenges.
• Identify opportunities to improve processes and customer outcomes.
• Build relationships with internal stakeholders, builders and suppliers.

Conocimientos

Leadership

Communication

Stakeholder management

Autonomy

Organisational skills

Descripción del empleo

SMAART Recruitment is partnering with a leading Australian insurer to recruit an experienced Home Assessing Team Leader to oversee operations across South Sydney, Wollongong and the ACT. This is a predominantly remote position with travel across the region and occasional visits to offices.

You will lead and develop a dispersed team of Home Assessors, ensure quality assessments, effective claims management and strong operational performance, while driving improvements and stakeholder engagement.