Team Leader | Desktop Home Assessing

SMAART Recruitment; Sydney; Remote; AUD 100,000 - 130,000; Full time

Benefits offered by this job

ME Day

Volunteer day

Purchased leave

Parental leave

Employee benefits

Insurance discounts

Employee recognition programs

Job summary

SMAART Recruitment is partnering with a leading Australian insurer to recruit an experienced Home Assessing Team Leader to oversee operations across South Sydney, Wollongong and the ACT. This is a predominantly remote position with travel across the region and occasional visits to offices.

You will lead and develop a dispersed team of Home Assessors, ensure quality assessments, effective claims management and strong operational performance, while driving improvements and stakeholder engagement.

Qualifications

• Minimum 2 years' experience in home assessing, insurance building or residential construction.
• Proven leadership or supervisory experience.
• Strong knowledge of building repairs, estimating and scopes of work.
• Insurance or property claims experience is highly regarded.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and support a team of Home Assessors across the region.
• Provide technical guidance on building assessments, repair scopes and cost validation.
• Monitor team performance, productivity and assessment quality.
• Manage complex claims, escalations and operational challenges.
• Identify opportunities to improve processes and customer outcomes.
• Build relationships with internal stakeholders, builders and suppliers.

Skills

Leadership

Communication

Stakeholder management

Autonomy

Organisational skills

Job description

Looking for a leadership role that offers flexibility, autonomy and the opportunity to work from home?

SMAART is partnering with a leading Australian insurance provider to recruit an experienced Home Assessing Team Leader to oversee operations across South Sydney, Wollongong and the ACT.

This is a predominantly remote position, combining working from home with travel across the region and occasional visits to the company's offices.

About the role:

You'll be responsible for leading and developing a team of Home Assessors, ensuring quality assessments, effective claims management and strong operational performance.

• Lead, coach and support a team of Home Assessors across the region.
• Provide technical guidance on building assessments, repair scopes and cost validation.
• Monitor team performance, productivity and assessment quality.
• Manage complex claims, escalations and operational challenges.
• Identify opportunities to improve processes and customer outcomes.
• Build strong relationships with internal stakeholders, builders and suppliers.

About the opportunity:

Join an established national insurer offering genuine flexibility, excellent benefits and long-term career development.

• Predominantly work-from-home position based in South Sydney.
• Travel across Wollongong and the ACT, with occasional office visits.
• Permanent, full-time position, Monday to Friday.
• $100K-$130K package including super, plus bonus.
• Leadership development and internal career progression.
• Additional paid 'ME' Day and volunteer day annually.
• Purchased leave options, paid parental leave and employee benefits.
• Insurance discounts and employee recognition programs.

About you:

We're looking for a confident, approachable leader with strong technical knowledge and the ability to manage a geographically dispersed team.

• Previous experience leading, coaching or supervising a team.
• Minimum 2 years' experience in home assessing, insurance building or residential construction.
• Strong knowledge of building repairs, estimating and scopes of work.
• Insurance or property claims experience highly regarded.
• Excellent communication, stakeholder management and organisational skills.
• Ability to work autonomously, manage competing priorities and travel as required.

Interested?

If you're an experienced leader looking for greater flexibility without compromising career progression, we'd love to hear from you!