Desktop Home Assessing Team Lead — Lead, Coach & Improve Claims

Troocoo Pty; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Ongoing training and development

ME day and volunteer day

Paid parental leave

Employee discounts

Rewards and recognition platform

Collaborative high-performance culture

Job summary

Troocoo Pty is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment.

This role targets an experienced building, construction or insurance professional with strong leadership skills who is passionate about developing people, driving performance and delivering quality customer outcomes. You will mentor, guide and optimise repair decisions.

Qualifications

• Experience leading or mentoring a team of assessors.
• Strong knowledge of building damage and repair methodologies.
• Proven ability to guide complex claims and negotiate repairs.
• Excellent communication and stakeholder management skills.
• Commitment to quality, cost-effective outcomes, and compliance.

Responsibilities

• Lead, coach and develop the Desktop Home Assessing team to meet performance targets.
• Monitor team productivity, KPIs and identify improvement opportunities.
• Provide technical guidance on assessments and Scopes of Work.
• Support assessors with complex claims, cost validation and negotiations.
• Review assessment quality and ensure cost-effective repair recommendations.
• Build relationships with internal stakeholders, builders and suppliers.
• Oversee claims progression and ensure timely resolutions.
• Identify training needs to enhance team capabilities.
• Promote accountability, collaboration and continuous improvement.
• Ensure adherence to legislation and company policies.

Skills

Leadership

Coaching

Stakeholder management

Communication

Analytical thinking

Problem solving

Education

Trade or building qualifications

Tools

Virtual assessment platforms

Cost estimation tools

Job description

Troocoo Pty is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment.

This role targets an experienced building, construction or insurance professional with strong leadership skills who is passionate about developing people, driving performance and delivering quality customer outcomes. You will mentor, guide and optimise repair decisions.