Desktop Home Assessor: End-to-End Property Claims Pro

Troocoo Pty; Strathpine; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training & development

Modern tools

ME day

Volunteer day

Parental leave

Employee discounts

Discount platform

Collaborative team

Job summary

Troocoo Pty is seeking an experienced Desktop Home Assessor to join a growing team in the insurance and claims sector. The role focuses on assessing residential property damage via virtual tools, preparing detailed scopes of work, and coordinating end-to-end claims through repair completion.

Ideal candidates bring building or construction experience, strong communication and negotiation skills, and the ability to manage multiple priorities in a customer-centric environment.

Qualifications

• Experience in building, construction, property repairs or insurance assessing.
• Strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Customer-focused approach with strong problem-solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.
• Trade experience is highly regarded; insurance experience advantageous but not essential.

Responsibilities

• Assess residential property damage using virtual assessment technology.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate fair outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage a portfolio of claims from initial assessment through to repair completion.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress, ensuring claims are finalised within agreed timeframes and quality standards.
• Ensure compliance with relevant industry standards, policies and procedures.

Skills

Communication

Negotiation

Stakeholder management

Problem solving

Time management

Virtual assessment tools

Job description

Troocoo Pty is seeking an experienced Desktop Home Assessor to join a growing team in the insurance and claims sector. The role focuses on assessing residential property damage via virtual tools, preparing detailed scopes of work, and coordinating end-to-end claims through repair completion.

Ideal candidates bring building or construction experience, strong communication and negotiation skills, and the ability to manage multiple priorities in a customer-centric environment.