Virtual Home Damage Assessor

Troocoo Pty; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training and development

Modern technology and tools

Paid ME day and volunteer day

Paid parental leave

Employee discounts

Benefits platform

Collaborative team

Job summary

Troocoo Pty is seeking an experienced Desktop Home Assessor in Adelaide to join a growing claims team. The role focuses on assessing residential property damage using virtual tools, preparing detailed scopes of work and negotiating repair costs with contractors.

Ideal candidates have construction or insurance assessment experience, strong communication and stakeholder management skills, and the ability to manage claims end-to-end while meeting timeframes and quality standards.

Qualifications

• Experience in building, construction or insurance assessing.
• Strong understanding of building damage, repair methods and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills and ability to manage competing priorities and meet deadlines.
• Customer-focused with strong problem-solving and conflict resolution skills.
• Comfort with technology and virtual assessment tools.

Responsibilities

• Assess residential property damage using virtual assessment technology.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate fair outcomes with repairers.
• Determine appropriate repair methods balancing quality, cost and customer expectations.
• Manage a portfolio of claims from initial assessment through repair completion.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress and ensure claims are finalised within timeframes and quality standards.
• Ensure compliance with industry standards, policies and procedures.

Skills

Building/Construction experience

Insurance assessing

Scopes of Work review

Negotiation

Stakeholder management

Communication

Problem solving

Virtual assessment tools

Trade experience

Job description

Troocoo Pty is seeking an experienced Desktop Home Assessor in Adelaide to join a growing claims team. The role focuses on assessing residential property damage using virtual tools, preparing detailed scopes of work and negotiating repair costs with contractors.

Ideal candidates have construction or insurance assessment experience, strong communication and stakeholder management skills, and the ability to manage claims end-to-end while meeting timeframes and quality standards.