Hands-On Residential Damage Assessor

Troocoo Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training and development

Company vehicle provided

Paid parental leave

Volunteer day

Employee discounts

Rewards program

Benefits platform access

Collaborative team environment

Job summary

Troocoo Pty is seeking an experienced Home Assessor to join a growing team in the insurance and claims field. The role focuses on hands-on assessment of residential building damage, preparing detailed scopes of work and negotiating repair costs with repairers.

You will manage claims end-to-end, maintain client and supplier communications and ensure timely, compliant completion of repairs. Travel to sites and interstate travel during major weather events may be required.

Qualifications

• Experience in building, construction, property repairs or insurance assessing.
• A strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Familiarity with building materials, labour rates and construction costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• A customer-focused approach with strong problem-solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.
• Trade experience is highly regarded, and insurance experience is advantageous but not essential.

Responsibilities

• Attend residential properties to assess building damage resulting from insured events.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage claims end-to-end, coordinating assessments, repairs and finalisation.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress to ensure work is completed within agreed timeframes and quality standards.
• Conduct customer satisfaction and quality assurance checks.
• Ensure compliance with relevant industry standards, policies and procedures.
• Travel to customer sites as required, with potential interstate travel during major weather events.

Skills

Building/Construction knowledge

Property repairs experience

Customer service

Negotiation

Communication

Stakeholder management

Organisational skills

Problem solving

Technology adaptability

Conflict resolution

Tools

Virtual assessment tools

Scoping of Work preparation

Job description

Troocoo Pty is seeking an experienced Home Assessor to join a growing team in the insurance and claims field. The role focuses on hands-on assessment of residential building damage, preparing detailed scopes of work and negotiating repair costs with repairers.

You will manage claims end-to-end, maintain client and supplier communications and ensure timely, compliant completion of repairs. Travel to sites and interstate travel during major weather events may be required.