Desktop Home Assessor — End-to-End Claims Expert

Troocoo Pty; North Lakes; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training and development

Access to modern technology and tools

Paid ME day and volunteer day

Paid parental leave

Employee discounts and reward programs

Job summary

Troocoo Pty is seeking an experienced Desktop Home Assessor to join our growing team in the insurance and claims sector. You will assess residential property damage using virtual assessment technology, prepare damage reports and Scopes of Work, review scopes, validate repair costs, and negotiate outcomes with repairers.

You’ll manage a portfolio from initial assessment to repair completion, stay in regular contact with customers, builders and suppliers, and ensure timely, quality outcomes while

Qualifications

• Experience in building, construction, property repairs or insurance assessing.
• Strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Customer-focused approach with strong problem-solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.

Responsibilities

• Assess residential property damage using virtual assessment technology.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate fair outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage a portfolio of claims from initial assessment through to repair completion.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress, ensuring claims are finalised within agreed timeframes and quality standards.
• Ensure compliance with relevant industry standards, policies and procedures.

Skills

Building/Construction experience

Insurance assessing

Scopes of Work

Negotiation

Stakeholder management

Problem solving

Customer-focused approach

Virtual assessment tools

Tools

Virtual assessment software

Job description

Troocoo Pty is seeking an experienced Desktop Home Assessor to join our growing team in the insurance and claims sector. You will assess residential property damage using virtual assessment technology, prepare damage reports and Scopes of Work, review scopes, validate repair costs, and negotiate outcomes with repairers.

You’ll manage a portfolio from initial assessment to repair completion, stay in regular contact with customers, builders and suppliers, and ensure timely, quality outcomes while