Desktop Home Assessing Team Leader

Troocoo Pty; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Ongoing training and development

ME day and volunteer day

Paid parental leave

Employee discounts

Rewards and recognition platform

Collaborative high-performance culture

Job summary

Troocoo Pty is seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment.

This role targets an experienced building, construction or insurance professional with strong leadership skills who is passionate about developing people, driving performance and delivering quality customer outcomes. You will mentor, guide and optimise repair decisions.

Qualifications

• Experience leading or mentoring a team of assessors.
• Strong knowledge of building damage and repair methodologies.
• Proven ability to guide complex claims and negotiate repairs.
• Excellent communication and stakeholder management skills.
• Commitment to quality, cost-effective outcomes, and compliance.

Responsibilities

• Lead, coach and develop the Desktop Home Assessing team to meet performance targets.
• Monitor team productivity, KPIs and identify improvement opportunities.
• Provide technical guidance on assessments and Scopes of Work.
• Support assessors with complex claims, cost validation and negotiations.
• Review assessment quality and ensure cost-effective repair recommendations.
• Build relationships with internal stakeholders, builders and suppliers.
• Oversee claims progression and ensure timely resolutions.
• Identify training needs to enhance team capabilities.
• Promote accountability, collaboration and continuous improvement.
• Ensure adherence to legislation and company policies.

Skills

Leadership

Coaching

Stakeholder management

Communication

Analytical thinking

Problem solving

Education

Trade or building qualifications

Tools

Virtual assessment platforms

Cost estimation tools

Job description

We’re seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment.

This is an exciting opportunity for an experienced building, construction or insurance professional with strong leadership skills who is passionate about developing people, driving performance and delivering quality customer outcomes.

The Role

• Lead, coach and develop a team of Desktop Home Assessors to achieve performance targets and deliver exceptional customer outcomes.
• Monitor team performance, productivity and KPIs, identifying opportunities for continuous improvement.
• Provide technical guidance on building damage assessments, repair methodologies and Scopes of Work.
• Support assessors with complex claims, cost validation, repair negotiations and decision-making.
• Review assessment quality and ensure repair recommendations meet industry standards, policy requirements and cost expectations.
• Build strong relationships with internal stakeholders, builders, repairers and suppliers.
• Oversee claims progression to ensure timely resolution and quality repair outcomes.
• Identify training and development needs to enhance team capability and performance.
• Promote a culture of accountability, collaboration, compliance and continuous improvement.
• Ensure adherence to relevant legislation, industry standards and company policies.

We’re seeking an experienced Desktop Home Assessing Team Leader to lead and support a team of assessors within a growing insurance and claims environment.

This is an exciting opportunity for an experienced building, construction or insurance professional with strong leadership skills who is passionate about developing people, driving performance and delivering quality customer outcomes.

The Role

• Lead, coach and develop a team of Desktop Home Assessors to achieve performance targets and deliver exceptional customer outcomes.
• Monitor team performance, productivity and KPIs, identifying opportunities for continuous improvement.
• Provide technical guidance on building damage assessments, repair methodologies and Scopes of Work.
• Support assessors with complex claims, cost validation, repair negotiations and decision-making.
• Review assessment quality and ensure repair recommendations meet industry standards, policy requirements and cost expectations.
• Build strong relationships with internal stakeholders, builders, repairers and suppliers.
• Oversee claims progression to ensure timely resolution and quality repair outcomes.
• Identify training and development needs to enhance team capability and performance.
• Promote a culture of accountability, collaboration, compliance and continuous improvement.
• Ensure adherence to relevant legislation, industry standards and company policies.

About You

• Previous experience in building, construction, property repairs or insurance assessing.
• Demonstrated leadership experience, ideally managing or mentoring a team of assessors.
• Strong technical knowledge of building damage, repair methodologies and Scopes of Work.
• Experience reviewing repair costs, negotiating with suppliers and managing claims outcomes.
• Proven ability to coach, motivate and develop team members while driving performance.
• Excellent communication, stakeholder management and conflict resolution skills.
• Strong analytical and problem-solving abilities, with a focus on quality and cost-effective outcomes.
• A customer-focused approach and commitment to delivering positive results.
• Confidence using technology and virtual assessment platforms.
• Trade or relevant building qualifications are highly regarded.

The Benefits

• Opportunity to lead and develop a team of industry professionals.
• Ongoing training and professional development.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.
• A collaborative environment focused on high performance, integrity and continuous improvement.

If you’re an experienced building or insurance professional ready to take the next step in your leadership career, we’d love to hear from you.