Design Strategy Lead - Service Transformation

Chandler Macleod; Sydney; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location flexibility

Daily rate + super

Job summary

Chandler Macleod is seeking an experienced Design Strategist for a Federal Government agency to lead strategic design and service transformation. You will apply human-centred design, systems thinking and evidence-based recommendations to shape future service delivery across multiple locations in Australia.

The role offers cross-agency collaboration, exposure to senior leadership, and a 12-month assignment with an ASAP start and a daily rate of 602.55 AUD plus super.

Qualifications

• Experience in strategy, service design, transformation, policy, innovation or organisational improvement within a complex environment.
• Demonstrated ability to solve complex problems and translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.
• Strong stakeholder engagement and relationship management skills, with the ability to influence and collaborate across diverse groups.
• Excellent written and verbal communication skills, including the ability to prepare documentation and presentations for senior leaders.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

Skills

Strategy experience

Service design

Transformation

Policy

Innovation

Organisational improvement

Stakeholder engagement

Strong communication

Analytical thinking

Job description

Chandler Macleod is seeking an experienced Design Strategist for a Federal Government agency to lead strategic design and service transformation. You will apply human-centred design, systems thinking and evidence-based recommendations to shape future service delivery across multiple locations in Australia.

The role offers cross-agency collaboration, exposure to senior leadership, and a 12-month assignment with an ASAP start and a daily rate of 602.55 AUD plus super.