Senior Design Strategist — Strategy & Service Design

Chandler Macleod; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Multiple locations across AU

Job summary

Chandler Macleod in Australia is seeking an experienced Design Strategist to lead strategic design, service design and organisational improvement initiatives within a Federal Government agency. You will apply human-centred design, systems thinking and strategic analysis to shape future service delivery and ensure meaningful improvements for participants and staff.

This 12-month assignment offers an ASAP start across multiple locations including Geelong VIC, Richmond VIC, Surry Hills NSW,

Qualifications

• Experience in strategy, service design, transformation or organisational improvement within a complex environment.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analysis.
• Strong stakeholder engagement and relationship management skills with the ability to influence across groups.
• Excellent written and verbal communication for senior leaders.
• Capable of managing competing priorities in a fast-paced environment.
• Commitment to continuous improvement and delivering meaningful outcomes.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions.
• Conduct research and synthesis of qualitative and quantitative insights for decision-making.
• Collaborate with stakeholders to shape future services, pathways, policies and operating models.
• Prepare briefs, presentations, business cases and senior-leader recommendations.
• Support planning and implementation of transformation initiatives.
• Identify risks, opportunities and trends impacting service delivery.

Skills

Strategy experience

Service design

Transformation

Policy improvement

Stakeholder engagement

Communication (written)

Communication (verbal)

Analytical thinking

Flexible / fast-paced

Job description

Chandler Macleod in Australia is seeking an experienced Design Strategist to lead strategic design, service design and organisational improvement initiatives within a Federal Government agency. You will apply human-centred design, systems thinking and strategic analysis to shape future service delivery and ensure meaningful improvements for participants and staff.

This 12-month assignment offers an ASAP start across multiple locations including Geelong VIC, Richmond VIC, Surry Hills NSW,