Design Strategist: Strategy, Service Design & Transformation

Chandler Macleod; Australia; Remote; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start (pending Federal Police Cle

12- Month assignment with potential

Location: Geelong VIC, Richmond VIC, S

$602.55 Daily + Super

Job summary

Chandler Macleod is seeking a Design Strategist to lead strategic design, service design and organisational improvement initiatives within a Federal Government agency. You will apply human-centred design, systems thinking and strategic analysis to develop evidence-based recommendations and shape future service delivery approaches.

You will collaborate across the Agency to influence decision-making and contribute to initiatives that improve participant and staff experiences while delivering

Qualifications

• Experience in strategy, service design, transformation, policy, innovation or organisational improvement within a complex environment.
• Demonstrated ability to solve complex problems and translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

Skills

Strategy

Service design

Transformation

Policy

Innovation

Organisational improvement

Stakeholder engagement

Communication

Problem solving

Analytical thinking

Job description

Chandler Macleod is seeking a Design Strategist to lead strategic design, service design and organisational improvement initiatives within a Federal Government agency. You will apply human-centred design, systems thinking and strategic analysis to develop evidence-based recommendations and shape future service delivery approaches.

You will collaborate across the Agency to influence decision-making and contribute to initiatives that improve participant and staff experiences while delivering