Design Strategy Lead — Service Design & Transformation

Chandler Macleod Group; Brisbane; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location options: multiple cities

Job summary

Chandler Macleod Group is seeking an experienced Assistant Director - Strategy & Service Design to lead strategic design, service design and organisational improvement for a Federal Government agency. You will use human-centred design, systems thinking and strategic analysis to shape future service delivery and influence senior stakeholders.

The role involves collaborating across the Agency to develop evidence-based recommendations, drive transformation initiatives and deliver lasting

Qualifications

• Experience leading strategy, service design or transformation in complex environments.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, and research methods.
• Strong stakeholder engagement and cross-group collaboration skills.
• Excellent written and verbal communication for senior leaders.
• Ability to prioritise, manage multiple demands and deliver results.

Responsibilities

• Lead strategic design, service design and organisational improvement initiatives.
• Collaborate with cross-functional teams to scope problems and identify opportunities.
• Apply human-centred design and systems thinking to develop practical solutions.
• Conduct research and analyse data to support strategic decisions.
• Partner with stakeholders to shape future services, pathways and operating models.
• Prepare briefs, presentations and business cases for senior leaders.
• Support transformation planning and implementation, driving continuous improvement.
• Identify risks and trends that may impact future service delivery.

Skills

Strategy & service design

Stakeholder engagement

Human-centred design

Systems thinking

Analytical research methods

Executive communication

Job description

Chandler Macleod Group is seeking an experienced Assistant Director - Strategy & Service Design to lead strategic design, service design and organisational improvement for a Federal Government agency. You will use human-centred design, systems thinking and strategic analysis to shape future service delivery and influence senior stakeholders.

The role involves collaborating across the Agency to develop evidence-based recommendations, drive transformation initiatives and deliver lasting