Strategic Design Lead: Service Design & Transformation

Chandler Macleod Group; Canberra; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start (pending Federal Police)*

12-Month assignment with potential ext

Location: Geelong VIC, Richmond VIC, S

$602.55 Daily + Super

Job summary

Chandler Macleod Group is seeking an experienced Assistant Director - Strategy & Service Design to lead strategic design and organisational improvement initiatives within a Federal Government agency. You will apply human-centred design, systems thinking and evidence-based analysis to shape future service delivery and outcomes for participants and staff.

The role offers cross-agency collaboration, influential briefs for senior leaders and a focus on continuous improvement in a complex

Qualifications

• Experience in strategy, service design, transformation or organisational improvement in a complex environment.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.
• Strong stakeholder engagement and relationship management to influence diverse groups.
• Excellent written and verbal communication for senior leaders.
• Ability to manage competing priorities in a fast-paced environment.
• Strong analytical and critical thinking to synthesise complex information.
• Commitment to continuous improvement and delivering meaningful outcomes.

Responsibilities

• Lead strategic design, service design and organisational improvement initiatives.
• Scope complex problems with cross-functional teams and identify opportunities.
• Apply human-centred design, systems thinking and strategic analysis.
• Conduct research and synthesize qualitative and quantitative insights.
• Collaborate with stakeholders across the Agency to shape future services and policies.
• Prepare briefs, presentations and business cases for senior leaders.
• Support transformation and continuous improvement initiatives planning and execution.
• Identify risks, opportunities and emerging trends affecting service delivery.

Skills

Strategy & design

Analytical thinking

HCD & systems thinking

Stakeholder mgmt

Communication

Prioritization

Critical thinking

Continuous improvement

Job description

Chandler Macleod Group is seeking an experienced Assistant Director - Strategy & Service Design to lead strategic design and organisational improvement initiatives within a Federal Government agency. You will apply human-centred design, systems thinking and evidence-based analysis to shape future service delivery and outcomes for participants and staff.

The role offers cross-agency collaboration, influential briefs for senior leaders and a focus on continuous improvement in a complex