Design Strategy Lead — Service Design & Transformation

Chandler Macleod Group; Sydney; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location options across Australia

Daily rate + Super

Job summary

Australian Federal Government agency seeks an experienced Design Strategist to lead strategic design, service design and organisational improvements. You will use human-centred design, systems thinking and strategic analysis to shape future service delivery and evidence-based recommendations.

The role collaborates across the Agency to influence decision-making and deliver lasting value for participants and staff while managing complex, evolving environments.

Qualifications

• Experience in strategy, service design, transformation, policy or organisational improvement within a complex environment.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking and analytical methodologies.
• Strong stakeholder engagement and relationship management skills across diverse groups.
• Excellent written and verbal communication for senior leaders.
• Proven ability to manage competing priorities in a fast-paced environment.
• Commitment to continuous improvement and delivering meaningful outcomes.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

Skills

Strategy design

Service design

Transformation

Policy knowledge

Stakeholder mgmt

Written communication

Analytical thinking

Prioritisation

Continuous improvement

Job description

Australian Federal Government agency seeks an experienced Design Strategist to lead strategic design, service design and organisational improvements. You will use human-centred design, systems thinking and strategic analysis to shape future service delivery and evidence-based recommendations.

The role collaborates across the Agency to influence decision-making and deliver lasting value for participants and staff while managing complex, evolving environments.