Design Strategist — Service Design & Transformation

Chandler Macleod; Geelong; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start (pending Federal Police)

12-month assignment with potential for

Location: Geelong VIC and other cities

$602.55 Daily + Super

Job summary

Chandler Macleod is seeking an experienced Design Strategist to lead strategic design, service design and organisational improvement for a Federal Government agency. You will apply human-centred design, systems thinking and strategic analysis to shape future service delivery and outcomes for participants and staff.

The role is based in Geelong or other listed locations, available on a 12-month assignment with ASAP start subject to clearance.

Qualifications

• Experience in strategy, service design, transformation, policy or organisational improvement within a complex environment.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.
• Strong stakeholder engagement and relationship management across diverse groups.
• Excellent written and verbal communication for senior leaders.
• Ability to manage competing priorities in a fast-paced environment.
• Commitment to continuous improvement and delivering meaningful outcomes.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways and operating models.
• Prepare briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation initiatives.
• Identify risks, opportunities and emerging trends impacting service delivery and priorities.

Skills

Strategy

Service design

Transformation

Policy

Stakeholder engagement

Communication

Job description

Chandler Macleod is seeking an experienced Design Strategist to lead strategic design, service design and organisational improvement for a Federal Government agency. You will apply human-centred design, systems thinking and strategic analysis to shape future service delivery and outcomes for participants and staff.

The role is based in Geelong or other listed locations, available on a 12-month assignment with ASAP start subject to clearance.