Strategic Design Lead — Service Transformation

Chandler Macleod; Adelaide; On-site; AUD 96,000 - 126,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location: Adelaide SA and other major澳

Job summary

Chandler Macleod is recruiting a Design Strategist for a Federal Government agency in Australia. You will lead strategic design, service design and organisational improvement initiatives in a complex setting, applying human-centred design, systems thinking and strategic analysis to develop evidence-based recommendations.

Collaborate across the Agency to shape future services, policies and operating models, and prepare briefs and business cases for senior leaders.

Qualifications

• Experience in strategy, service design, transformation, policy or organisational improvement within a complex environment.
• Ability to translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.
• Strong stakeholder engagement and relationship management skills, with the ability to influence and collaborate across diverse groups.
• Excellent written and verbal communication skills, including the ability to prepare documentation and presentations for senior leaders.
• Proven ability to manage competing priorities and deliver outcomes in a fast-paced and evolving environment.
• Strong analytical and critical thinking skills with the ability to synthesize complex information into clear insights.
• Commitment to continuous improvement, innovation and delivering meaningful outcomes.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

Skills

Strategy

Service design

Transformation

Policy

Innovation

Stakeholder engagement

Communication

Analytical thinking

Job description

Chandler Macleod is recruiting a Design Strategist for a Federal Government agency in Australia. You will lead strategic design, service design and organisational improvement initiatives in a complex setting, applying human-centred design, systems thinking and strategic analysis to develop evidence-based recommendations.

Collaborate across the Agency to shape future services, policies and operating models, and prepare briefs and business cases for senior leaders.