Design Strategist: Strategy & Service Design

Chandler Macleod Group; Melbourne; Vor Ort; AUD 96.000 - 126.000; Vollzeit

Benefits dieser Stelle

ASAP start

12-month assignment

Location: Geelong VIC, Richmond VIC, S

National locations across AU

Zusammenfassung

Chandler Macleod Group is seeking an experienced Design Strategist to lead strategic design, service design and organisational improvement initiatives within a Federal Government context. You will apply human-centred design, systems thinking and strategic analysis to shape future service delivery and drive value for participants, staff and stakeholders.

The role offers collaboration across the Agency, opportunities to influence decision-making, and the delivery of practical, evidence-based

Qualifikationen

• Experience in strategy, service design, transformation, policy, innovation or organisational improvement within a complex environment.
• Demonstrated ability to solve complex problems and translate insights into practical, evidence-based recommendations.
• Experience applying human-centred design, systems thinking, research and analytical methodologies.
• Strong stakeholder engagement and relationship management skills, with the ability to influence and collaborate across diverse groups.
• Excellent written and verbal communication skills, including the ability to prepare documentation and presentations for senior leaders.
• Proven ability to manage competing priorities and deliver outcomes in a fast-paced and evolving environment.
• Strong analytical and critical thinking skills with the ability to synthesize complex information into clear insights.
• Commitment to continuous improvement, innovation and delivering meaningful outcomes.

Aufgaben

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
• Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
• Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
• Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
• Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
• Support the planning, development and implementation of transformation and continuous improvement initiatives.
• Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

Kenntnisse

Strategy/Service design

Transformation

Policy/Regulation

Stakeholder engagement

Communication

Analytical thinking

Jobbeschreibung

Chandler Macleod Group is seeking an experienced Design Strategist to lead strategic design, service design and organisational improvement initiatives within a Federal Government context. You will apply human-centred design, systems thinking and strategic analysis to shape future service delivery and drive value for participants, staff and stakeholders.

The role offers collaboration across the Agency, opportunities to influence decision-making, and the delivery of practical, evidence-based