Dental Receptionist

Plaza Dental Centre; Sydney; Sur place; AUD 34 000 - 48 000; Temps partiel

Avantages offerts par ce poste

Supportive team

Flexible schedule

Part-time 3 days a week

Résumé du poste

Plaza Dental Centre in Hurstville is seeking an experienced Dental Receptionist for a part-time role (3 days per week). You will be the first point of contact, creating a warm, welcoming environment and supporting patients through their treatment journey.

Responsibilities include check-in/out, appointment scheduling, handling payments and quotes, guiding patients through treatment options, and coordinating with the practice manager and senior dentist. Dental software experience is essential.

Qualifications

• Previous experience in a dental reception role is essential.
• Minimum 2–3 years' dental reception experience is required.
• Strong communication skills, with the ability to explain treatment options clearly and confidently.
• Excellent organisational skills with the ability to manage multiple patients and priorities.
• The ability to address patient concerns and resolve issues with professionalism and empathy.
• A strong customer service focus and a genuine passion for delivering an exceptional patient experience.
• Australian work rights are essential for this position.
• Experience with dental practice management software is essential.

Responsabilités

• Create a friendly, supportive and welcoming environment for patients. Manage patient check-in and check-out processes and coordinate appointment scheduling to ensure a seamless experience.
• Guide patients through their treatment plans by clearly explaining procedures, timelines and costs. Build trust and ensure patients feel informed and confident in proceeding with recommended care.
• Coordinate treatment schedules and manage financial discussions, including preparing quotes and referral letters, explaining payment options, and assisting with payment plans or insurance claims where applicable.
• Act as the key point of contact for patients throughout their treatment journey. Follow up on pending treatments, manage appointment flow, and ensure a seamless, high-quality patient experience from consultation through to completion.
• Handle phone calls, emails and patient enquiries, providing clear information about treatments and resolving concerns in a professional and empathetic manner.
• Work alongside the practice manager and senior dentist to coordinate the day-to-day operations of the dental practice.
• Assist dental clinicians with stock and inventory management.
• Ensure the reception area is well presented, organised and fully stocked to support smooth daily operations.

Connaissances

Dental reception

Communication skills

Organisational skills

Customer service

Outils

Practice management software

Description du poste

Plaza Dental Centre, located in the heart of Hurstville CBD, is looking for an experienced Dental Receptionist to join our general dentistry practice on a part-time basis, working 3 days a week.

As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. You will also support the patient's treatment experience by helping patients understand their options, feel confident in their care, and move smoothly through their treatment journey.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment and takes pride in delivering excellent customer service.

Key responsibilities

Create a friendly, supportive and welcoming environment for patients. Manage patient check-in and check-out processes and coordinate appointment scheduling to ensure a seamless experience.

Guide patients through their treatment plans by clearly explaining procedures, timelines and costs. Build trust and ensure patients feel informed and confident in proceeding with recommended care.

Coordinate treatment schedules and manage financial discussions, including preparing quotes and referral letters, explaining payment options, and assisting with payment plans or insurance claims where applicable.

Act as the key point of contact for patients throughout their treatment journey. Follow up on pending treatments, manage appointment flow, and ensure a seamless, high-quality patient experience from consultation through to completion.

Handle phone calls, emails and patient enquiries, providing clear information about treatments and resolving concerns in a professional and empathetic manner.

Work alongside the practice manager and senior dentist to coordinate the day-to-day operations of the dental practice.

Assist dental clinicians with stock and inventory management.

Ensure the reception area is well presented, organised and fully stocked to support smooth daily operations.

What We Can Offer You

Join a supportive and energised team environment.

Make a meaningful impact by helping patients feel supported and comfortable throughout their care.

What You Need to Be Successful

Previous experience in a dental reception role is essential.

A minimum of 2-3 years' dental reception experience is required.

Strong communication skills, with the ability to explain treatment options clearly and confidently.

Excellent organisational skills and attention to detail, with the ability to manage multiple patients and priorities.

The ability to address patient concerns and resolve issues with professionalism and empathy.

A strong customer service focus and a genuine passion for delivering an exceptional patient experience.

Exceptional communication skills and confidence in conducting patient recalls and follow-up communications.

Australian work rights are essential for this position.

Experience with dental practice management software is essential.