Dental Receptionist

Noosa Dental Practice; Noosa Shire; On-site; AUD 30,000 - 39,000; Full time

Job summary

Noosa Dental Practice in Noosa Shire is seeking a friendly Dental Receptionist to create an outstanding patient experience and keep the front desk running smoothly.

You will welcome patients, manage bookings and inquiries, process payments and insurance claims, maintain patient records, and coordinate with clinicians and suppliers in a busy, modern practice. A positive team player with strong communication and organisational skills is ideal.

Qualifications

• Warm, friendly and genuinely enjoys working with people
• Professional, polished and well presented
• Highly organised with excellent attention to detail
• Confident communicating with patients both in person and over the phone
• Able to multitask and remain calm in a busy environment
• Reliable, proactive and takes pride in their work
• A positive team player with a can-do attitude
• Comfortable using computer systems and learning new software
• Previous dental reception experience is highly regarded, with knowledge of dental terminology, HICAPS and dental practice management software an advantage

Responsibilities

• Welcoming patients and providing a warm, professional first impression
• Managing appointments, bookings, cancellations and recalls
• Answering telephone and email enquiries
• Managing the practice diary and coordinating clinician appointments
• Processing payments and private health insurance claims
• Preparing treatment estimates and discussing payment options
• Maintaining accurate patient records
• Following up treatment and recall appointments
• Liaising with patients, clinicians, laboratories and suppliers
• Maintaining a professional and organised reception area

Job description

As our Dental Receptionist, you will be responsible for creating an outstanding experience for every patient, while ensuring the smooth day-to-day operation of our front desk.

Key responsibilities

Welcoming patients and providing a warm, professional first impression

Managing appointments, bookings, cancellations and recalls

Answering telephone and email enquiries

Managing the practice diary and coordinating clinician appointments

Processing payments and private health insurance claims

Preparing treatment estimates and discussing payment options

Maintaining accurate patient records

Following up treatment and recall appointments

Liaising with patients, clinicians, laboratories and suppliers

Maintaining a professional and organised reception area

About you

Warm, friendly and genuinely enjoys working with people

Professional, polished and well presented

Highly organised with excellent attention to detail

Confident communicating with patients both in person and over the phone

Able to multitask and remain calm in a busy environment

Reliable, proactive and takes pride in their work

A positive team player with a can-do attitude

Comfortable using computer systems and learning new software

Previous dental reception experience is highly regarded, with knowledge of dental terminology, HICAPS and dental practice management software an advantage

Work within a modern and professional dental practice

Supportive and welcoming team environment

Opportunities for ongoing learning and development

Be part of a patient-focused practice committed to providing exceptional care

Long-term opportunity within a growing practice