Dental Receptionist

Plaza Dental; Mount Pleasant; Sur place; AUD 50 000 - 65 000; Plein temps

Résumé du poste

Plaza Dental in Mount Pleasant, Queensland, is seeking a friendly Dental Receptionist to join our team. This full-time position serves as the first point of contact for patients and supports smooth day-to-day operations of our dental practice.

You will manage the reception desk, scheduling, patient check-ins/outs, billing inquiries and medical records with a professional and confidential approach. Join a collaborative team dedicated to high-quality patient care.

Qualifications

• Experience in dental/medical reception preferred.
• Excellent communication and interpersonal skills.
• Proficient with practice management software.

Responsabilités

• Greet patients warmly and manage the reception area.
• Handle phone calls, direct inquiries and provide service information.
• Schedule and confirm appointments to ensure smooth clinic flow.
• Process check-ins/outs, gather information and process payments.
• Maintain confidential patient records per privacy regulations.
• Manage appointment reminders and follow-ups.
• Coordinate with dental staff to ensure efficient operations.
• Assist with patient billing inquiries and accurate data entry.
• Perform basic administrative tasks and office duties.

Connaissances

Customer service

Communication

Organisation

Software literacy

Privacy compliance

Outils

Practice management software

Description du poste

Plaza Dental is seeking a dedicated and professional Dental Receptionist to join our team in Mount Pleasant. This is a full-time position that serves as the first point of contact for our patients and plays a crucial role in the smooth day-to-day operations of our dental practice. As our Dental Receptionist, you will be the welcoming face of our clinic, managing patient interactions, administrative tasks, and ensuring an excellent experience for everyone who walks through our doors. This role is fundamental to maintaining our high standards of patient care and operational efficiency.

Key responsibilities

• Greeting patients in a warm and professional manner upon arrival and ensuring they feel welcomed and valued
• Managing the reception desk and handling incoming phone calls, directing enquiries appropriately and providing information about services and treatment options
• Scheduling and confirming patient appointments using practice management software, ensuring optimal clinic flow
• Processing patient check-ins and check-outs, including collecting personal information, verifying insurance details, and handling payments
• Maintaining accurate and confidential patient records in accordance with relevant privacy regulations and practice protocols
• Managing appointment reminders and follow-up communications
• Coordinating with dental practitioners and support staff to ensure smooth clinic operations throughout the day
• Processing accounts and managing patient billing inquiries with professionalism and accuracy
• Handling basic administrative tasks including filing, data entry, ordering supplies, and managing correspondence
• Supporting the practice with general office management duties

What we're looking for

• Previous experience in a dental surgery (preferred), medical practice, or similar healthcare reception environment is highly desirable
• Excellent communication and interpersonal skills with the ability to interact professionally with patients, colleagues and external stakeholders
• Strong organisational abilities with the capacity to manage multiple tasks simultaneously and prioritise effectively
• Proficiency in using computer systems and practice management software
• Attention to detail and accuracy in record-keeping, data entry and administrative work
• A professional appearance and demeanour that reflects the standards of the practice
• Reliability, punctuality and a commitment to maintaining confidentiality and patient privacy at all times
• A genuine passion for providing excellent patient service and a positive attitude towards supporting the dental team

What we offer

Plaza Dental is committed to supporting the wellbeing and professional development of our team members. We offer a full-time position with a competitive salary and a collaborative working environment where you will be valued as part of our dedicated healthcare team. Working hours will be an 8- or 9-day fortnight, with no weekend work! We provide opportunities to develop your skills in a fast-paced dental practice setting and work alongside experienced and supportive colleagues. We are an equal opportunities employer and welcome applications from all qualified candidates.