Dental Receptionist

Gentle Dental; Hervey Bay; On-site; AUD 45,000 - 55,000; Full time

Job summary

Gentle Dental Hervey Bay is seeking a reliable Dental Receptionist to be the welcoming first contact for patients. You will manage calls, bookings, payments, and patient records, while ensuring a smooth clinic operation.

This role offers opportunities for professional development within a friendly, community-focused practice that values accuracy, communication, and a proactive, patient-centered approach.

Qualifications

• Excellent communication and interpersonal skills with the ability to build strong rapport with patients.
• Previous experience in administration, business support, or customer service.
• Professional presentation, strong organisational skills, and meticulous attention to detail.
• Reliable, punctual, and proactive with a positive and customer-focused attitude.

Responsibilities

• Greet patients, visitors, and staff warmly and professionally, creating a positive first impression
• Manage incoming calls and schedule appointments accurately and efficiently
• Coordinate appointment bookings and communicate patient requirements effectively with the clinical team
• Prepare treatment plans and process payments, including health fund rebates
• Maintain accurate patient records and provide comprehensive administrative support
• Ensure the smooth operation of the clinic, including restocking supplies and adhering to occupational health and safety and infection control standards
• Work independently while contributing effectively to a collaborative team environment

Skills

Communication skills

Interpersonal skills

Administration experience

Customer service

Job description

About Us

Gentle Dental Hervey Bay is a locally owned and operated family dental practice committed to delivering high-quality, personalised dental care in a welcoming and supportive environment. As long-standing members of the Hervey Bay community, we understand the needs of our patients and are dedicated to providing exceptional service.

About the Role

We are looking for reliable and professional Dental Receptionists to serve as the first point of contact for our patients. This position offers the opportunity to develop your skills in a rewarding dental environment, with access to professional development and training. The ideal candidate will be organised, detail-oriented, and committed to delivering outstanding patient care.

Key Responsibilities

• Greet patients, visitors, and staff warmly and professionally, creating a positive first impression
• Manage incoming calls and schedule appointments accurately and efficiently
• Coordinate appointment bookings and communicate patient requirements effectively with the clinical team
• Prepare treatment plans and process payments, including health fund rebates
• Maintain accurate patient records and provide comprehensive administrative support
• Ensure the smooth operation of the clinic, including restocking supplies and adhering to occupational health and safety and infection control standards
• Work independently while contributing effectively to a collaborative team environment

What We Are Looking For

• Excellent communication and interpersonal skills with the ability to build strong rapport with patients
• Previous experience in administration, business support, or customer service
• Professional presentation, strong organisational skills, and meticulous attention to detail
• Reliable, punctual, and proactive with a positive and customer-focused attitude

Why Join Us?

• Become part of a supportive, close-knit team in a well-established and growing practice
• Access opportunities for professional development and career progression
• Work in a respectful and collaborative environment where your contributions are valued
• Play a meaningful role in supporting the health and wellbeing of the Hervey Bay community