Dental Receptionist

Proud Smile Pacific Fair; Gold Coast City; On-site; AUD 34,440,000 - 44,083,000; Part time

Benefits offered by this job

Above award wages

Penalty rates

Well equipped practice

Dynamic and unique working environment

Job summary

Proud Smile Pacific Fair is seeking an extraordinary receptionist with excellent communication skills to join our friendly team. This casual role offers approximately three days per week, with future Saturdays after training.

You will greet patients warmly, manage bookings, and support the clinical team to ensure a positive patient experience. We value a caring, patient-focused approach, ability to work both independently and as part of a team, and strong organisational skills in a fast-paced

Qualifications

• Previous experience in the dental industry is preferred.
• A caring, compassionate, and patient-focused approach with a warm personality.
• Ability to work both independently and as part of a team.
• Excellent interpersonal and communication skills to build relationships with patients and colleagues.
• Highly organised, reliable, punctual with strong multitasking and time-management abilities.
• Flexible and adaptable to a busy, fast-paced environment and varying work schedules.

Responsibilities

• Greet and welcome patients in a warm, friendly, professional manner.
• Manage appointment scheduling, check-ins and check-outs accurately.
• Respond to phone calls and online enquiries with confidence and courtesy.
• Maintain patient records and support day-to-day operations of the practice.
• Collaborate with the clinical team to ensure a seamless patient experience.
• Adhere to practice policies and patient confidentiality.

Skills

Communication skills

Patient-focused

Team collaboration

Organised multitasking

Tools

Dental software

Microsoft Office

Job description

We are looking for an extraordinary receptionist with excellent communication skills to join our friendly team. If you are enthusiastic and dedicated, looking for employment where you can thrive and, have a heart for patient care and great communication skills this is the job for you!

Key responsibilities of the role:

• Greet and welcome patients in a warm, friendly, and professional manner, creating a positive first impression.
• Manage appointment scheduling, patient check-ins, and check-outs accurately and efficiently.
• Respond to phone calls and online enquiries with confidence, professionalism, and exceptional customer service.
• Demonstrate strong organisational, multitasking, and time management skills to complete administrative tasks effectively.
• Adhere to practice policies, procedures, and protocols while maintaining patient confidentiality.
• Assist with new patient enquiries, providing helpful information and fostering positive patient relationships.
• Work collaboratively with the clinical team to ensure a seamless and positive patient experience.
• Maintain accurate patient records and support the smooth day-to-day operation of the practice.

Essential Skills and Qualifications:

• Previous experience or knowledge of the dental industry is preferred.
• A caring, compassionate, and patient-focused approach, with a warm, friendly personality and a genuine willingness to learn new skills and techniques.
• The ability to work both independently and collaboratively as part of a team, demonstrating a mature and professional approach to the workplace.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with patients and colleagues.
• Highly organised, reliable, and punctual, with strong multitasking abilities and effective time management skills.
• Flexible and adaptable, with the ability to thrive in a busy, fast-paced environment and accommodate varying work schedules when required.

This is initially a casual position for approximately three days per week and future Saturdays once training has completed.

In return, you will receive:

• Above award wages and penalty rates
• Well fitted out practice with the latest equipment/technology for great patient care and experience
• Highest standards and expert practice support
• A dynamic and unique working environment