Dental Receptionist

Plaza Dental Centre; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Supportive team environment

Professional development opportunities

Impactful patient care

Job summary

Plaza Dental Centre in Sydney is seeking an experienced Dental Receptionist for a part-time role (3 days per week). You will welcome patients, manage bookings, and support the treatment journey from check-in to completion.

The role requires 2–3 years of dental reception experience, excellent communication and organisational skills, and proficiency with dental practice management software. Australian work rights are essential; join our friendly team and contribute to a smooth, patient-centered

Qualifications

• 2–3 years of dental reception experience.
• Strong communication and organisational skills.
• Ability to explain treatment options clearly to patients.
• Proficient with dental practice management software.

Responsibilities

• Manage patient check-in and check-out and coordinate appointment scheduling.
• Explain procedures, timelines and costs; guide patients through treatment plans.
• Prepare quotes and discuss payment options; assist with payment plans or insurance claims.
• Follow up on pending treatments and manage patient communications for a seamless experience.
• Handle phone calls, emails and patient enquiries with professional empathy.
• Coordinate day-to-day operations with the practice manager and senior dentist.
• Assist clinicians with stock and inventory management.
• Keep the reception area well-presented and organised.

Skills

Dental reception

Communication

Organization

Customer service

Tools

Practice management software

Job description

Plaza Dental Centre, located in the heart of Hurstville CBD, is looking for an experienced Dental Receptionist to join our general dentistry practice on a part-time basis, working 3 days a week.

As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. You will also support the patient's treatment experience by helping patients understand their options, feel confident in their care, and move smoothly through their treatment journey.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment and takes pride in delivering excellent customer service.

Key responsibilities

• Create a friendly, supportive and welcoming environment for patients. Manage patient check-in and check-out processes and coordinate appointment scheduling to ensure a seamless experience.
• Guide patients through their treatment plans by clearly explaining procedures, timelines and costs. Build trust and ensure patients feel informed and confident in proceeding with recommended care.
• Coordinate treatment schedules and manage financial discussions, including preparing quotes and referral letters, explaining payment options, and assisting with payment plans or insurance claims where applicable.
• Act as the key point of contact for patients throughout their treatment journey. Follow up on pending treatments, manage appointment flow, and ensure a seamless, high-quality patient experience from consultation through to completion.
• Handle phone calls, emails and patient enquiries, providing clear information about treatments and resolving concerns in a professional and empathetic manner.
• Work alongside the practice manager and senior dentist to coordinate the day-to-day operations of the dental practice.
• Assist dental clinicians with stock and inventory management.
• Ensure the reception area is well presented, organised and fully stocked to support smooth daily operations.

What We Can Offer You

• Join a supportive and energised team environment.
• Professional development opportunities.
• Make a meaningful impact by helping patients feel supported and comfortable throughout their care.

What You Need to Be Successful

• Previous experience in a dental reception role is essential.
• A minimum of 2-3 years' dental reception experience is required.
• Strong communication skills, with the ability to explain treatment options clearly and confidently.
• Excellent organisational skills and attention to detail, with the ability to manage multiple patients and priorities.
• The ability to address patient concerns and resolve issues with professionalism and empathy.
• A strong customer service focus and a genuine passion for delivering an exceptional patient experience.
• Exceptional communication skills and confidence in conducting patient recalls and follow-up communications.
• Australian work rights are essential for this position.
• Experience with dental practice management software is essential.