Senior Dental Receptionist

Impression Dental Group; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Great Place to Work (2024 & 2025)

Job summary

Impression Dental Group in Melbourne is seeking a Senior Dental Receptionist for a full-time role. You will be the first point of contact, greeting patients, managing appointments, and handling inquiries with a patient-centered approach.

Join a modern practice offering a range of treatments and ongoing training, with a friendly team dedicated to excellent customer service and collaborative care. This is a great opportunity for someone who enjoys working with people and supporting high-quality

Qualifications

• Experience as a dental receptionist and the ability to work closely with a team.
• Cert III or IV in Dental Assisting is preferred.
• Bright, engaging personality with enthusiasm and commitment.

Responsibilities

• Greet patients warmly and manage check-in/check-out and scheduling.
• Handle phone calls, emails, inquiries, and provide treatment information.

Skills

Dental receptionist experience

Cert III/IV in Dental Assisting

Team player

Enthusiasm and commitment

Education

Cert III or IV in Dental Assisting

Tools

EXACT dental software

Job description

We are currently seeking a full-time Senior Dental Receptionist to join our four-chair practice on a full time basis.

We offer a friendly and welcoming environment with ongoing training and support. Our dentists and team are patient-focused and committed to delivering high-quality treatments and exceptional patient-centered care. We are a modern practice offering a wide range of treatments from general check ups to cosmetic treatments.

As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.

Key Responsibilities

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• Opportunity to make a difference
• Unlock exclusive discounts and cashback offers on the Swag App
• Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed ?

• Experience as a Dental receptionist-you may have Cert III orIV in Dental Assisting, but most importantly be capable of working closely with a team and a willingness to continue to learn
• A bright, engagingpersonality, with enthusiasm andcommitment
• Ateam player.You will help us deliver the best patient care whilst working with our talented dentists delivering quality dental solutions and fantastic value
• Experience with EXACTis desirable but not required