Dealership Service Manager

Nowra Toyota; Nowra; On-site; AUD 90,000 - 140,000; Full time

Job summary

South Nowra Auto Group in Nowra, NSW, seeks a Service Manager to lead the service department, ensuring efficient operations and high-quality customer service.

You will manage technicians, coordinate scheduling, prepare quotes, and ensure compliance with manufacturer guidelines. This is a full-time, on-site role requiring strong leadership and teamwork, with a focus on safety and continuous improvement.

Qualifications

• Experience in automotive service management or a similar leadership role within a dealership or workshop environment.
• Strong customer service and relationship management capabilities, with the ability to handle complex enquiries and resolve issues professionally.
• Sound understanding of vehicle servicing, repair processes, workshop operations, and manufacturer guidelines (Subaru, Kia, Nissan, Mitsubishi, Chery, LDV experience highly regarded).

Responsibilities

• Lead the service department daily operations to ensure efficient, high-quality service delivery.
• Manage service scheduling and workflow to optimize productivity.
• Prepare service quotes and authorize work orders in a timely manner.
• Ensure adherence to manufacturer standards and safety regulations.
• Monitor department performance metrics and control costs.
• Support staff training and development, and foster a positive workplace culture.
• Collaborate with parts and sales teams to optimize customer outcomes.

Skills

Leadership

Customer service

Dealership operations

DMS software

Scheduling tools

Safety compliance

Education

Automotive trade certification

Tools

DMS

Scheduling software

Job description

Company Description

South Nowra Auto Group is a well-established retail automotive dealership located on Princes Highway in South Nowra, New South Wales, Australia. The dealership serves the local community and surrounding regions, providing new and used vehicles, servicing, and genuine parts. As part of the broader Toyota network, South Nowra Auto Group operates with a focus on reliability, customer satisfaction, and long-term relationships. Team members work in a professional environment that values safety, quality service, and continuous improvement.

Role Description

The Dealership Service Manager is responsible for leading the service department’s daily operations to ensure efficient, high-quality service delivery and strong customer satisfaction. This full-time, on-site role in Nowra, NSW involves managing service staff, overseeing workshop schedules, monitoring repair quality, and coordinating with parts and sales teams. The Service Manager will handle customer inquiries and escalations, prepare service quotes, authorize work orders, and ensure adherence to manufacturer and regulatory standards. The role also includes managing department performance metrics, controlling costs, supporting staff training and development, and implementing processes that improve productivity, safety, and overall service experience.

Qualifications

• Experience in automotive service management or a similar leadership role within a dealership or workshop environment.
• Strong customer service and relationship management capabilities, with the ability to handle complex enquiries and resolve issues professionally.
• Sound understanding of vehicle servicing, repair processes, workshop operations, and manufacturer guidelines (Subaru, Kia, Nissan, Mitsubishi, Chery, LDV experience highly regarded).
• Proficiency in using dealership management systems, scheduling tools, and basic office software to manage bookings, records, and reports.
• Demonstrated leadership skills, including team supervision, coaching, performance management, and fostering a positive workplace culture.
• Solid organizational and time management skills, with the ability to prioritize tasks and manage multiple service jobs simultaneously.
• Commitment to workplace safety, compliance with relevant regulations, and adherence to quality standards.
• Relevant qualifications in automotive technology, business, or management are beneficial; trade certification as a mechanic or technician is an advantage.
• Valid driver’s licence and the ability to work on-site in Nowra, NSW.