Service Manager - Automotive Dealership

Next Level Personnel Pty Ltd; Melbourne; Sur place; AUD 90 000 - 150 000; Plein temps

Résumé du poste

Next Level Personnel Pty Ltd is partnering with a prestige Melbourne dealership to recruit an experienced Service Manager. You will lead technicians, advisors, and workshop staff, guiding daily operations to deliver exceptional customer service while optimizing productivity and efficiency.

The role requires strong leadership, a mechanical automotive background, and a proactive approach to meeting and exceeding workshop targets.

Qualifications

• Automotive industry experience with a strong mechanical background.
• Experience in a high-volume dealership service department is advantageous.
• Excellent leadership and organizational abilities.
• Proactive problem-solving and performance improvement mindset.

Responsabilités

• Lead and coach service technicians and service advisors.
• Deliver a superior customer service experience and maintain CSI targets.
• Drive workshop productivity, efficiency and resource optimization.
• Manage daily workshop operations to meet targets and quality standards.

Connaissances

Leadership

Customer service

Workshop supervision

Team motivation

Description du poste

Are you a customer-centric leader with a passion for the automotive industry?

Our client, a reputable prestige franchise automotive dealership in Melbourne, is actively seeking an experienced and dynamic Service Manager to join their team. As the Service Manager, you will play a vital role in leading and motivating a skilled team of Service Technicians, Service Advisors, Workshop Controller, and more. Your primary focus will be delivering exceptional customer service, driving productivity, and ensuring operational efficiency within the workshop.

Responsibilities:

Leadership: Lead and inspire your team to achieve their full potential. Foster a positive work environment and encourage collaboration among team members.

Customer Service Excellence: Deliver a superior level of customer service to both internal and external customers. Strive to exceed customer expectations and maintain a high CSI (Customer Satisfaction Index) rating.

Workshop Efficiency: Implement strategies to ensure a high level of productivity and efficiency throughout the workshop operations. Streamline processes and optimize resources to meet targets effectively.

Requirements:

Automotive Industry Experience: Possess a strong mechanical background and in-depth expertise in automotive repairs. Previous experience in a high-volume dealership service department is highly advantageous.

Leadership Skills: Demonstrate excellent leadership and organizational skills. Motivate and guide the team towards achieving common goals.

Goal-Oriented: Exhibit a strong drive to meet and exceed targets. Take a proactive approach to problem-solving and performance improvement.

Communication: Communicate effectively and clearly with team members and customers. Show dedication to providing excellent customer service.

Previous Management Experience: Essential previous experience in a management role, preferably within the automotive industry.