Service Manager - Automotive Dealership

Next Level Personnel; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Next Level Personnel Pty Ltd on behalf of a prestige franchise automotive dealership in Gosford is seeking an experienced Service Manager to lead a busy workshop team. You will drive customer service excellence, productivity and workshop efficiency while mentoring Service Technicians, Advisors and the Workshop Controller.

The ideal candidate will have strong automotive repairs expertise and prior management experience in a high-volume dealership environment.

Qualifications

• Automotive industry experience with mechanical background.
• Leadership and organizational skills in a dealership service dept.
• Goal-driven with a proactive approach to performance improvement.
• Clear communication with team and customers to deliver excellence.
• Previous management experience in automotive is essential.

Responsibilities

• Lead and inspire the service team to achieve targets and foster collaboration.
• Deliver superior customer service and strive for high CSI ratings.
• Drive workshop productivity and optimize processes to meet workshop targets.

Skills

Leadership

Customer service

Workshop efficiency

Automotive experience

Communication

Management experience

Job description

Are you a customer-centric leader with a passion for the automotive industry?

Our client, a reputable prestige franchise automotive dealership in Gosford is actively seeking an experienced and dynamic Service Manager to join their team. As the Service Manager, you will play a vital role in leading and motivating a skilled team of Service Technicians, Service Advisors, Workshop Controller, and more. Your primary focus will be delivering exceptional customer service, driving productivity, and ensuring operational efficiency within the workshop.

Responsibilities

• Leadership: Lead and inspire your team to achieve their full potential. Foster a positive work environment and encourage collaboration among team members.
• Customer Service Excellence: Deliver a superior level of customer service to both internal and external customers. Strive to exceed customer expectations and maintain a high CSI (Customer Satisfaction Index) rating.
• Workshop Efficiency: Implement strategies to ensure a high level of productivity and efficiency throughout the workshop operations. Streamline processes and optimize resources to meet targets effectively.

Requirements

• Automotive Industry Experience: Possess a strong mechanical background and in-depth expertise in automotive repairs. Previous experience in a high-volume dealership service department is highly advantageous.
• Leadership Skills: Demonstrate excellent leadership and organizational skills. Motivate and guide the team towards achieving common goals.
• Goal-Oriented: Exhibit a strong drive to meet and exceed targets. Take a proactive approach to problem-solving and performance improvement.
• Communication: Communicate effectively and clearly with team members and customers. Show dedication to providing excellent customer service.
• Previous Management Experience: Essential previous experience in a management role, preferably within the automotive industry.