Automotive Service Manager — Lead Team & Customer Excellence

Next Level Personnel Pty Ltd; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Next Level Personnel Pty Ltd on behalf of a prestige franchise automotive dealership in Gosford is seeking an experienced Service Manager to lead a busy workshop team. You will drive customer service excellence, productivity and workshop efficiency while mentoring Service Technicians, Advisors and the Workshop Controller.

The ideal candidate will have strong automotive repairs expertise and prior management experience in a high-volume dealership environment.

Qualifications

• Automotive industry experience with mechanical background.
• Leadership and organizational skills in a dealership service dept.
• Goal-driven with a proactive approach to performance improvement.
• Clear communication with team and customers to deliver excellence.
• Previous management experience in automotive is essential.

Responsibilities

• Lead and inspire the service team to achieve targets and foster collaboration.
• Deliver superior customer service and strive for high CSI ratings.
• Drive workshop productivity and optimize processes to meet workshop targets.

Skills

Leadership

Customer service

Workshop efficiency

Automotive experience

Communication

Management experience

Job description

Next Level Personnel Pty Ltd on behalf of a prestige franchise automotive dealership in Gosford is seeking an experienced Service Manager to lead a busy workshop team. You will drive customer service excellence, productivity and workshop efficiency while mentoring Service Technicians, Advisors and the Workshop Controller.

The ideal candidate will have strong automotive repairs expertise and prior management experience in a high-volume dealership environment.