Service Manager (Automotive Technical Manager)

Yakr Pty Ltd; Townsville City; On-site; AUD 85,000 - 95,000; Full time

Job summary

Townsville Auto Group seeks an experienced Service Manager (Automotive Technical Manager) to lead our high-performing workshop and drive service excellence at 54 Duckworth Street, Garbutt, Townsville QLD. The role offers a salary of $85,000 - $95,000 plus superannuation, dependent on experience.

As a respected automotive dealership, you will oversee technical activities, mentor technicians, uphold manufacturer standards, and deliver outstanding customer service while guiding a dynamic team

Qualifications

• Experience in automotive service management or a similar leadership role.
• Strong technical background with expertise in automotive systems and diagnostics.
• Excellent organisational and communication skills.
• Leadership qualities with the ability to inspire and guide a team.
• Commitment to delivering outstanding customer service.

Responsibilities

• Uphold dealership and manufacturer standards in the service department.
• Maintain high quality of workshop output and satisfy customers.
• Oversee and control all service and technical activities in the workshop.
• Provide high-level technical guidance to workshop staff on complex problems.
• Provide direction and feedback to all workshop team members.
• Monitor customer-service standards and drive continuous improvement.
• Implement follow-up systems to monitor customer satisfaction.
• Coordinate with Workshop Controllers to allocate labour efficiently.
• Road-test vehicles to ensure repairs meet requirements.
• Ensure jobs are completed correctly on first visit.
• Maintain strong customer relations and resolve escalated issues.

Skills

Automotive service management

Leadership

Communication

Customer service

Technical diagnostics

Job description

Service Manager (Automotive Technical Manager)

Job Type: Permanent position | Full time position

Job Description

Position: Service Manager (Automotive Technical Manager) Location: 54 Duckworth Street, Garbutt QLD 4814 Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Elevate Your Career in Townsville! Our client, Townsville Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team. Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, strong customer service, and high-level technical support across its workshop operations. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland.

Key Responsibilities

• Take responsibility for upholding dealership and manufacturer standards across the service department;
• Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
• Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
• Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
• Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
• Monitor and maintain customer-service standards and implement strategies for continuous improvement;
• Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
• Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;
• Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
• Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
• Take responsibility for maintaining strong customer relations and resolving escalated issues.

You

• Proven experience in automotive service management or a similar leadership role
• Strong technical background with expertise in automotive systems and diagnostics
• Excellent organisational and communication skills
• Leadership qualities with the ability to inspire and guide a team
• Commitment to delivering outstanding customer service

Why Join Our Client?

• Competitive salary package
• Genuine opportunities for career progression
• Work within a respected dealership group
• Supportive team environment
• Opportunity to live and work in Garbutt/Townsville, Queensland