Service Manager (Automotive Technical Manager)

Yakr Pty Ltd; Mount Pleasant; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Supportive team environment

Live and work in Mackay, Queensland

Job summary

Mackay City Auto Group, recruiting through Yakr Pty Ltd, seeks an experienced Automotive Service Manager to lead a high-performing workshop team in Mackay, QLD. The role combines managing service and technical activities with delivering outstanding customer outcomes.

Competitive remuneration is offered with clear career progression in a respected dealership group, located at 6 Kay Court, Mackay. Ideal candidates bring strong leadership and a solid technical background in automotive systems.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong technical background with expertise in automotive systems and diagnostics.
• Excellent organisational and communication skills.
• Leadership qualities with the ability to inspire and guide a team.
• Commitment to delivering outstanding customer service.

Responsibilities

• Uphold dealership and manufacturer standards in the service department.
• Ensure high-quality output and meet or exceed customer expectations.
• Oversee, supervise and control all service and technical activities.
• Provide technical guidance to Workshop Controllers and Technicians.
• Lead and give feedback to workshop team and supervisory staff.
• Monitor customer service standards and drive continuous improvement.
• Coordinate with Workshop Controllers for efficient labour allocation.
• Inspect and road test vehicles to meet manufacturer and customer requirements.
• Ensure work is completed correctly the first time with high quality and efficiency.
• Maintain strong customer relations and address escalated issues.

Skills

Service management

Leadership

Diagnostics

Customer service

Communication

Job description

Service Manager (Automotive Technical Manager)

Job Type: Permanent position | Full time position

Job Description

Position: Service Manager (Automotive Technical Manager) Location: 6 Kay Court, Mackay QLD 4740 Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Recruitment managed by: Yakr Pty Ltd Elevate Your Career in Mackay! Our client, Mackay City Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.

Mackay City Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering high-quality vehicle servicing, strong customer outcomes, and professional technical support across its service department. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to build your career in a supportive dealership environment.

• Take responsibility for upholding dealership and manufacturer standards across the service department;
• Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
• Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
• Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
• Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
• Monitor and maintain customer-service standards and implement strategies for continuous improvement;
• Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
• Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;
• Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
• Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
• Take responsibility for maintaining strong customer relations and resolving escalated issues.

You

• Proven experience in automotive service management or a similar leadership role
• Strong technical background with expertise in automotive systems and diagnostics
• Excellent organisational and communication skills
• Leadership qualities with the ability to inspire and guide a team
• Commitment to delivering outstanding customer service

Why Join Our Client?

• Competitive salary package
• Genuine opportunities for career progression
• Work within a respected automotive dealership group
• Supportive team environment
• Opportunity to live and work in Mackay, Queensland