Service Manager (Automotive Technical Manager)

Yakr Pty Ltd; Hervey Bay; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Career progression opportunities

Work within a respected dealership集团

Supportive team environment

Hervey Bay lifestyle and climate

Job summary

Hervey Bay Auto Group is seeking an experienced Service Manager / Automotive Technical Manager to lead a high-performing workshop team in Hervey Bay.

This full-time, permanent role requires upholding dealer standards, guiding technicians, and delivering exceptional customer service while driving efficiency and quality across service operations.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong technical background with expertise in automotive systems and diagnostics.
• Excellent organisational and communication skills.
• Leadership qualities with the ability to inspire and guide a team.
• Commitment to delivering outstanding customer service.

Responsibilities

• Uphold dealership and manufacturer standards across the service department.
• Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop.
• Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians.
• Provide direction, leadership, and feedback to all workshop team members and supervisory staff.
• Monitor and maintain customer-service standards and implement strategies for continuous improvement.
• Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity.
• Inspect and road test vehicles to ensure repairs meet manufacturer and customer requirements.
• Take responsibility for maintaining strong customer relations and resolving escalated issues.

Skills

Leadership

Diagnostics expertise

Customer service orientation

Communication skills

Job description

Service Manager (Automotive Technical Manager)

Job Type: Permanent position | Full time position

Job Description

Position: Service Manager (Automotive Technical Manager) Location: 37 Torquay Road, Hervey Bay QLD 4655 Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Elevate Your Career in Hervey Bay! Our client, Hervey Bay Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.

Hervey Bay Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering excellent customer service, high-quality workshop operations, and strong technical support across its service department. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to enjoy the lifestyle of Hervey Bay while developing your career in a professional dealership environment.

Key Responsibilities Take responsibility for upholding dealership and manufacturer standards across the service department; Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded; Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop; Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems; Provide direction, leadership, and feedback to all workshop team members and supervisory staff; Monitor and maintain customer-service standards and implement strategies for continuous improvement; Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored; Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity; Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements; Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards; Take responsibility for maintaining strong customer relations and resolving escalated issues. About

You

• Proven experience in automotive service management or a similar leadership role


• Strong technical background with expertise in automotive systems and diagnostics


• Excellent organisational and communication skills


• Leadership qualities with the ability to inspire and guide a team


• Commitment to delivering outstanding customer service

Why Join Our Client?

• Competitive salary package


• Genuine opportunities for career progression


• Work within a respected dealership group


• Supportive team environment


• Enjoy the lifestyle and climate of Hervey Bay, Queensland