Service Manager (Automotive Technical Manager)

Yakr Pty Ltd; Sunshine Coast Regional; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Premium brands

Supportive team

Sunshine Coast lifestyle

Job summary

Pacific Motor Group on the Sunshine Coast is seeking an experienced Service Manager (Automotive Technical Manager) to lead a high-performing workshop team at Alexandra Headland.

The role is permanent and full-time with a salary of AU$85,000–AU$95,000 plus superannuation, dependent on experience, and offers career progression within a respected dealership group.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong technical background with expertise in automotive systems and diagnostics.
• Excellent organisational and communication skills.
• Leadership qualities with the ability to inspire and guide a team.
• Commitment to delivering outstanding customer service.

Responsibilities

• Take responsibility for upholding dealership and manufacturer standards across the service department.
• Ensure the quality of output from the service workshop and satisfy or exceed customer expectations.
• Oversee, prepare, supervise, and control all service and technical activities in the workshop.
• Provide high-level technical guidance to Workshop Controllers, Technicians and Apprentices.
• Provide direction, leadership and feedback to workshop staff and supervisory personnel.
• Monitor and maintain customer-service standards and drive continuous improvement.
• Implement systems to ensure customers are followed up after services and satisfaction is monitored.
• Coordinate with Workshop Controllers for efficient labour allocation and productivity.
• Inspect and road test vehicles to verify repairs meet requirements.
• Ensure all jobs are completed correctly the first time with high quality and efficiency.
• Maintain strong customer relations and resolve escalated issues.

Skills

Automotive service management

Technical diagnostics

Organisational skills

Leadership

Customer service

Job description

Service Manager (Automotive Technical Manager)

Job Type: Permanent position | Full time position

Job Description

Position: Service Manager (Automotive Technical Manager) Location: 122-124 Sugar Rd, Alexandra Headland QLD 4558 Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Recruitment managed by: Yakr Pty Ltd Elevate Your Career on the Sunshine Coast! Our client, Pacific Motor Group, is seeking an experienced Automotive Service Manager (Workshop Controller) ready to take the next step in their career and lead a high-performing workshop team.

Pacific Motor Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a leading multi-franchise dealership on the Sunshine Coast, our client proudly represents premium and mainstream brands including Ford, Isuzu UTE, Jaguar, Kia, Land Rover, and also offers a wide selection of quality used vehicles. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to enjoy the exceptional lifestyle of the Sunshine Coast.

Key Responsibilities

1. Take responsibility for upholding dealership and manufacturer standards across the service department; 2. Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;

3. Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop; 4. Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems; 5. Provide direction, leadership, and feedback to all workshop team members and supervisory staff;

6. Monitor and maintain customer-service standards and implement strategies for continuous improvement; 7. Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored; 8. Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;

9. Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements; 10. Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards; 11. Take responsibility for maintaining strong customer relations and resolving escalated issues; About

You

• Proven experience in automotive service management or a similar leadership role
• Strong technical background with expertise in automotive systems and diagnostics
• Excellent organisational and communication skills
• Leadership qualities with the ability to inspire and guide a team
• Commitment to delivering outstanding customer service

Why Join Our Client?

• Competitive salary package
• Genuine opportunities for career progression
• Work with premium global and Australian automotive brands
• Supportive team environment within a respected dealership group
• Enjoy the lifestyle and climate of the Sunshine Coast