Data Entry/Customer Service

Queensland Sheet Metal & Roofing Supplies; Brisbane; Sur place; AUD 55 000 - 70 000; Plein temps

Résumé du poste

Queensland Sheet Metal & Roofing Supplies – Northgate QLD is hiring for an internal Sales / Customer Service role within a small team. You will handle customer enquiries, process orders, provide quotes and coordinate deliveries in a busy office environment located on Brisbane's Northside.

Ideal candidates have prior customer service or internal sales experience in steel/building products, strong administration skills, and the ability to liaise with dispatch, manufacturing and accounts while

Qualifications

• Experience in a Customer Service/Internal Sales role in steel manufacturing or building products preferred.
• Strong administration and organisation skills.
• Able to multi-task and communicate effectively with a wide range of stakeholders.

Responsabilités

• Respond to customer enquiries via front desk, email or phone.
• Process orders and provide quotes with accurate information.
• Coordinate deliveries and liaise with dispatch, manufacturing and accounts.
• Maintain customer databases and generate reports on request.
• Support sales and customer service duties as part of a small team.

Connaissances

Customer service

Administration

Relationship building

Multi-tasking

Telephone manners

Outils

CRM software

Order processing systems

Description du poste

Queensland Sheet Metal & Roofing Supplies – Northgate QLD

Queensland Sheet Metal & Roofing Supplies

As a result of our continued growth / internal promotions, we now have an excellent opportunity for a positive and energetic individual to join our internal Sales / Customer Service Team on a full-time basis.

The Role

Reporting to the Directors, our small Internal Sales Team is committed to providing exceptional customer service and sales support to our vast groups of trades and corporate customers

Assisting our customers with a range of services and product knowledge, this Team are accountable for responding to all customer enquiries including processing orders and providing quotes either in person (front office), email or by phone

Ensuring all enquiries, quotes, orders and payments are accurately processed in our systems

Providing the correct product and delivery information (including organising deliveries as required) to each customer

Liaising with other Teams (dispatch, manufacturing, accounts) to ensure full completion of all customer transactions to our established workflows

Providing follow-up on customer orders and payments as required

Updating Customer databases and provide reports / records on request

Undertaking general administrative tasks to support all Sales / Customer Service requirements

Keeping up to date with product knowledge, promotions and customer requirements

About You

Ideally you will have experiences in a similar Customer Service / Internal Sales (B2B or B2C) role in the Steel Manufacturing / Building Products industry or have significant insights on roofing and rainwater products

Excellent administration, customer service and relationship building skills

Exceptional organisation skills and the ability to multi-task

A good telephone manner and the ability to stay calm in a busy but enjoyable operating environment

Ability to collaborate with a broad range of stakeholders

Team player who enjoys a busy and rewarding work environment

Ideally, applicants will reside on Brisbane Northside and be willing to work 8am to 4.30pm.

This is a great opportunity for a customer driven individual to join a fast growing, successful family business and to add value to our innovative brands in the building products industry.