Customer Experience Coordinator

Euroclad; Gold Coast City; Presencial; AUD 48.000 - 55.000; Jornada completa

Descripción de la vacante

Euroclad on the Gold Coast is seeking a Customer Experience Coordinator to front our reception, showroom and Roofing Depot. You’ll manage customer enquiries, process orders and help keep the showroom running smoothly.

This full-time role offers early starts (6:30am) and an hourly rate of 35–40 AUD plus super, with weekends off. You’ll thrive in a busy, friendly family business and have opportunities to learn our products and grow with the team.

Formación

• Must have experience in customer service, reception or admin (trade or building supplies is a bonus).
• Confident on the phone and in person with customers.
• Comfortable with cloud-based systems and basic tech.

Responsabilidades

• Being the first point of contact for customers by phone, email and in person.
• Managing customer orders and job workflows from quote to delivery.
• Handling customer questions and issues, and finding solutions.
• Maintaining stock and inventory systems (internal and online).
• Supporting the team with WHS and document control.
• Providing general admin support to management and keeping the office and showroom running smoothly.

Conocimientos

Proactive

Organised

Phone skills

Customer service

Tech-savvy

Willing to learn

Herramientas

CRM systems

Cloud-based platforms

Descripción del empleo

Customer Experience Coordinator | $35–40/hr + Super | Full-Time, Permanent

Are you a confident, organised people person who loves a fast-paced day? We’re looking for a proactive Customer Experience Coordinator to be the face of our reception, showroom and Roofing Depot business. You’ll be the first person our customers speak to and the one they rely on to get things sorted.

About the Role

You’ll look after customers through their entire ordering process, from first enquiry to delivery. That means answering phones, greeting showroom visitors, answering product questions and solving problems as they come up. When things get busy (phones ringing, a customer at the counter, an order to chase), you stay calm, prioritise and keep things moving.

What You’ll Be Doing

• Being the first point of contact for customers by phone, email and in person
• Managing customer orders and job workflows from quote to delivery
• Handling customer questions and issues, and finding solutions
• Maintaining stock and inventory systems (internal and online)
• Supporting the team with WHS and document control
• Providing general admin support to management and keeping the office and showroom running smoothly

Key Criteria – You’ll Thrive Here if You:

• Are proactive, organised and great at juggling multiple tasks
• Are confident on the phone and can hold your own with customers
• Take ownership of problems and see them through
• Have experience in customer service, reception or admin (trade or building supplies is a bonus)
• Are tech-savvy and comfortable with cloud-based systems
• Are keen to learn our products and grow with the business

The Essentials

Hours: 6:30am – 4:00pm, Monday to Friday (weekends off)

Pay: $35–40 per hour + super, depending on experience

Location: Coombabah, Gold Coast

Type: Full-time, permanent

Why Join Us?

Job security in a well-established, growing family business

A supportive, down-to-earth team where your ideas matter

Real variety, so no two days are the same

Long-term growth for the right person