Internal Sales Representative

Apex Steel Group; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Supportive team environment

Strong company, strong future

Job summary

Apex Steel Group is seeking a motivated Internal Sales Representative to join our Brisbane team. This role focuses on customer service, quotation preparation, and sales support for a portfolio of accounts in a fast-paced environment.

Reporting to the Sales Manager, you will collaborate with Business Development Managers, manage enquiries, maintain CRM data, and help grow existing customer relationships while coordinating with operations to meet expectations.

Qualifications

• Experience in Internal Sales or related roles is essential.
• Strong communication and relationship-building skills.
• Experience preparing quotations and processing orders.
• Excellent organisational skills and attention to detail.
• Familiarity with CRM systems.
• Team-oriented with ability to collaborate.
• Manufacturing/steel industry experience is highly regarded.

Responsibilities

• Respond to customer enquiries via phone and email.
• Prepare and follow up customer quotations.
• Process sales orders accurately and efficiently.
• Assist customers with pricing, product availability, lead times and order status.
• Support Business Development Managers with quote tracking, customer follow-ups and Sales administration.
• Maintain accurate customer information and activity within CRM systems.
• Manage a portfolio of customer accounts and build long-term relationships.
• Identify opportunities to grow existing customer accounts and generate additional sales.
• Coordinate with operations to ensure customer expectations are met.

Skills

Internal Sales

Customer Service

Account Management

Sales Support

Communication

Relationship-building

Quotations

Order Processing

Organisational Skills

Attention to Detail

CRM

Tools

CRM systems

Job description

Apex Steel is seeking a motivated and customer-focused Internal Sales Representative to join our team. in Northgate, Brisbane.

Reporting to the Sales Manager, this role will work closely with our Business Development Managers to provide exceptional customer service, manage sales enquiries, prepare quotations and support customer accounts. This is an excellent opportunity for someone who enjoys building relationships, sales support and account management within a fast-paced environment.

Responsibilities

• Respond to customer enquiries via phone and email.
• Prepare and follow up customer quotations.
• Process sales orders accurately and efficiently.
• Assist customers with pricing, product availability, lead times and order status.
• Support Business Development Managers with quote tracking, customer follow-ups and Sales administration.
• Maintain accurate customer information and activity within CRM systems.
• Manage a portfolio of customer accounts and build long-term relationships.
• Identify opportunities to grow existing customer accounts and generate additional sales.
• Coordinate with operations to ensure customer expectations are met.

Skills & Experience

• Previous experience in Internal Sales, Customer Service, Account Management or Sales Support
• Strong communication and relationship-building skills.
• Experience preparing quotations and processing customer orders.
• Excellent organisational skills and attention to detail.
• Experience using CRM systems.
• Ability to work collaboratively in a team environment.
• Manufacturing, steel, construction or industrial industry experience will be highly regarded.

Conditions & Benefits

• Career development opportunities within a growing Australian business.
• Supportive team environment focused on customer service and success.
• Strong company, strong future.

About the Company

Apex Steel is part of the Apex Group, one of Australia's largest privately owned steel manufacturer & distributor. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries.With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.

Join our team and be a part of our continued success!