Internal Sales

Edington Agencies; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Edington Agencies, a leading distributor of HVACR, Industrial and Commercial market solutions, is looking for an Internal Sales professional for our Brisbane office in Coorparoo. This full-time role links customers with our team, handling inquiries, processing orders and guiding purchasing decisions.

You will work in a small team, building relationships, achieving sales targets and contributing to outstanding customer service. Training and development opportunities are provided.

Qualifications

• Proven experience in internal sales or customer service within a small team.
• Interest in transitioning to a full-time sales role.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Handle inbound customer enquiries via telephone, email and over the counter.
• Process customer orders accurately and maintain detailed records in our systems.
• Provide product and service information to customers and address questions.
• Identify cross-selling and upselling opportunities to maximise customer value.
• Build and maintain relationships to drive repeat business and loyalty.
• Follow up on leads and quotations to progress sales through to completion.

Skills

Internal Sales

Sales Support

Customer Service

Tools

Microsoft Office

Job description

Edington Agencies, provides electric motor, variable speed drive and power transmission solutions for manufacturers, resellers and mechanical service clients across Australia. We are a leading distributor of various brands with a focus on the HVACR, Industrial and Commercial market sectors. With a strong reputation in our industry, we continue to expand our operations and seek talented individuals who share our commitment to excellence and customer satisfaction.

About the role

We are seeking an enthusiastic and motivated Internal Sales professional to join our team at our Brisbane office located in Coorparoo. This is a full-time position that plays a crucial role in driving revenue growth and maintaining strong relationships with our customer base. As an Internal Sales representative, you will be the vital link between our customers and the organisation, managing inbound enquiries, processing orders, and providing expert guidance to support customer purchasing decisions. This role is essential to our sales operations and directly impacts our ability to achieve business targets and deliver outstanding customer service.

Key responsibilities

Manage inbound customer enquiries via telephone, email and interactions over the counter

Process customer orders accurately and efficiently whilst maintaining detailed records in our systems

Provide product and service information to customers, addressing questions and concerns professionally

Identify and pursue cross‑selling and upselling opportunities to maximise customer value

Build and maintain strong relationships with existing customers to ensure repeat business and customer loyalty

Follow up on leads and quotations to progress sales through to completion

Collaborate with other team members to ensure seamless customer service delivery

Achieve and exceed individual sales targets and key performance indicators

Maintain accurate customer data and sales information in line with company procedures

Contribute to a positive and supportive team environment

What we're looking for

Proven experience in an internal sales, sales support, or customer service role within a small team environment

Would also suit someone looking to transition of the tools into a full-time or part-time roll in sales

Strong communication and interpersonal skills with the ability to build rapport with diverse customer bases

Excellent organisational skills and attention to detail

Ability to manage multiple tasks and prioritise workload effectively

Proficiency with Microsoft Office suite, and other relevant business software

Problem‑solving mindset with a proactive approach to customer satisfaction

Professional telephone manner and confidence in handling customer interactions

Ability to work both independently and collaboratively within a small team setting

A positive attitude and willingness to learn and develop within the role

Preferably, previous experience within the industries we service would be advantageous

What we offer

Edington Agencies is committed to supporting the growth and wellbeing of our employees. We foster a collaborative work culture where your contributions are valued and recognised. Our team benefits from a inclusive workplace environment where work‑life balance is prioritised, and we provide opportunities to expand your skills and knowledge through training and development initiatives. We encourage all applicants to discuss any requirements or adjustments needed to support your success in this role.