Customer Service Representative

Birsbane Posts AND Beams; Brisbane; Presencial; AUD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + superannuation

Fortnightly team breakfasts

Autonomy to shape the role

Descripción de la vacante

Brisbane Post and Beams is seeking a Customer Service Representative to join our Everton Hills team. You will act as the first contact for customers, provide product information and quotes, and help convert enquiries into confirmed orders within a supportive, collaborative culture.

Ideal candidates will have experience in the steel or building industry, strong communication skills, and proficiency with the Microsoft Office suite.

Formación

• Experience in sales or construction within renovation/building industries is preferred.
• Strong communication and customer service skills are required.
• Proficiency with Microsoft Excel and MS Office suite is expected.

Responsabilidades

• Serve as first point of contact for customer enquiries via phone, email and front counter.
• Assess customer needs and provide accurate information, quotes, and cost estimates.
• Use negotiation skills to convert enquiries into orders and create job cards for scheduling.
• Collaborate with sales, estimators, fabrication and admin teams to keep orders on track.

Conocimientos

Customer service

Sales

Communication

Attention to detail

Negotiation

Teamwork

Problem solving

Driver's license

Herramientas

Microsoft Excel

MS Office Suite

Descripción del empleo

Birsbane Posts AND Beams – Everton Hills QLD

Do you have previous experience in sales or construction within the renovation and residential construction industry and are looking to take the next step in your career?

Are you looking for a company that offers a supportive and collaborative team culture that is committed to encouraging a healthy work-life balance?

This is the role for you!

At Brisbane Post and Beams we are proud to say we have over 30 years in the industry and have built a reputation for providing high-quality products and friendly professional service. We specialise in providing steel house columns, steel beams, fabrication, cut steel and steel stringers for the domestic building and renovating markets and are actively searching for a new Customer Service Representative to be a part of our growing team!

Day-to-day duties will include:

• Act as a first point of contact for customer enquiries via phone, email and front counter, responding promptly to ensure a positive customer experience.
• Assess customer needs and provide accurate information, materials, drawings and supply quotes and/ or cost estimates.
• Use negotiation and sales skills to convert enquiries into confirmed orders.
• Create job cards for approved quotes and support the scheduling process.
• Participation in sales and toolbox meetings.
• Communicate with other sales members, estimators, fabrication and administration teams to ensure orders remain on schedule and all required information is accurately recorded in internal systems.

What is on offer:

• Competitive market salary plus superannuation
• Fortnightly whole team breakfasts.
• Full ability to make the role your own, work autonomously and bring initiative and excitement to anything you do
• Supportive and encouraging team environment with people that genuinely want you to succeed

Successful applicants will have:

• Previous experience in a similar position in the steel or building industry is highly desirable
• Sound understanding of the sales-to-production workflow process
• Eagerness to learn internal systems
• Strong communication skills and technical skills across the Microsoft suite including Excel
• High attention to detail and strong problem solving
• Must have a valid driver’s license
• Must have full working rights in Australia

To familiarise yourself with our products or gain more information about our company, please visit our website athttps://www.brisposts.com.au/