Internal Sales and Operations Coordinator

Leveraged HR; Brisbane; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Office-based role in Chermside

Job summary

Leveraged HR is assisting a Chermside-based business to recruit an Internal Sales and Operations Coordinator. You'll be the first contact for customers, turning quotes into orders and keeping the office moving.

You’ll manage quotes, orders, invoicing, stock monitoring and supplier coordination while growing an established client base. A solid background in internal sales or office coordination plus CRM/ERP familiarity will help you succeed.

Qualifications

• Background in internal sales, customer service, sales administration or office coordination.
• Experience in parts, trade supply, equipment or similar technical environment is a plus.
• Good Microsoft Office skills (Outlook, Excel, Word); CRM/ERP experience handy; training provided.

Responsibilities

• Win and grow business.
• Handle customer enquiries by phone and email.
• Prepare quotes for equipment, parts and service work and follow through to a decision.
• Spot opportunities to add parts, service agreements and equipment upgrades.
• Support tenders, proposals and presentations.
• Manage orders from sale through to delivery.
• Coordinate with suppliers and delivery team on availability, pricing and timing.
• Resolve customer issues with the right people internally.
• Keep the office running.
• Invoicing and accounts support.
• Monitor stock levels, assist with purchasing, and arrange freight.
• Keep customer records, pricing and product information accurate in the systems.
• Prepare reports on sales activity and order status.

Skills

Internal sales

Customer service

Sales administration

Office coordination

CRM experience

ERP experience

Microsoft Office

Tools

SimPro

CRM

Job description

Internal Sales and Operations Coordinator

For 35 years our client has been the business commercial laundries and kitchens rely on for new equipment, preventative maintenance and breakdown service. They're a small, experienced team based in Chermside with a loyal client base, and they're looking for a capable coordinator to join them for the long haul.

The role

This role sits at the centre of the office. You'll be the person customers speak to first, the one who makes sure quotes turn into orders, and the one who keeps everything moving behind the scenes.

This isn't a cold-calling, chase-the-target sales job. It's about looking after an established customer base, following every enquiry through properly, and growing accounts over time. If you'd describe yourself as a farmer rather than a hunter, read on.

What you'll do

Win and grow business

Handle customer enquiries by phone and email

Prepare quotes for equipment, parts and service work, and follow every one through to a decision

Spot opportunities to add parts, service agreements and equipment upgrades

Support tenders, proposals and presentations

Manage orders from sale through to delivery

Coordinate with suppliers and the delivery team on availability, pricing and timing

Resolve customer issues with the right people internally

Keep the office running

Invoicing and accounts support

Monitor stock levels, assist with purchasing, and arrange freight

Keep customer records, pricing and product information accurate in the systems

Prepare reports on sales activity and order status, and manage correspondence and scheduling

What you'll bring

A solid background in internal sales, customer service, sales administration or office coordination

Experience in parts, trade supply, equipment or a similar technical environment is a real plus

A confident, professional phone manner, and you're comfortable following up without being pushy

Strong organisation and attention to detail, and you can juggle competing priorities calmly

Good Microsoft Office skills (Outlook, Excel, Word). CRM or ERP experience is handy, and SimPro is a bonus, but training is provided

Reliability, and a preference for a stable, long-term role where your experience counts

What's on offer

$80,000 to $90,000 + super

Full time, Monday to Friday, office based in Chermside

An established business with a steady client base and a supportive, experienced team