Customer Support Coordinator - Canterbury Place Care Community

Opal Healthcare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Location: Canterbury Place Care Commun

True work-life balance—Stable and perm

Opal HealthCare Academy

Leadership pathways

Paid parental leave

Referral bonuses

National secondment opportunities

Sector-leading systems & innovation

Job summary

Opal HealthCare is seeking a compassionate Customer Support Coordinator for Canterbury Place Care Community in Sydney. You will welcome new residents and lead the administration team, ensuring a warm, efficient service that supports residents and families on their journey to find a new home.

The role emphasizes relationship-building, team leadership, and delivering exceptional customer support in a care-focused environment. A permanent, stable schedule supports work-life balance.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete pre-employment medical and NDIS Worker Screening Check

Responsibilities

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Client-facing role

Relationship building

Leadership

Communication skills

Empathy

Job description

Customer Support Coordinator - Canterbury Place Care Community

\"At Opal HealthCare, we know that companies don't succeed, people do.\" Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 148 Care Communities and over 24,000 team members nationwide.

About the Role:

We're looking for a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Canterbury Place Care Community.

What's on Offer:

• Location: Canterbury Place Care Community, Canterbury

Why Choose Opal?

• True work-life balance— Stable and permanent hours


• Career developmentthrough our Opal HealthCare Academy


• Leadership pathways— Grow your career in a supportive, values-led environment


• Paid parental leave— Industry-leading policy for primary and non-primary carers


• $5,000 referral bonusesfor bringing a friend onboard


• National secondment opportunitiesto grow your career while exploring new locations


• Sector-leading systems & innovation

What You'll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.


• Lead and inspire a team to deliver exceptional administrative and customer support services.


• Build lasting, trusting relationships with residents, families, and key community partners.


• Ensure our care community is a welcoming environment and a hub of connection.


• Manage the efficient day-to-day operations of our administration function.

What You'll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)


• Proven leadership skills with experience coaching and mentoring a team


• Exceptional organisational and communication skills with a genuine passion for helping people


• An empathetic nature with the ability to manage sensitive conversations


• Willingness to complete:
  
  
  
  • Pre-employment medical
  
  
  • NDIS Worker Screening Check
  
  
  
  

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.