Customer Success & Sales Support Specialist

Scots Ice Australia Foodservice Equipment; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Scots Ice Australia Foodservice Equipment – Wetherill Park is seeking a highly organised Customer Service & Sales Support Specialist to join our Sydney-based team. You will act as a key link between customers, sales and operations, handling inquiries, taking orders and coordinating deliveries.

In this fast-paced role you’ll learn our products, quote support, process invoices, manage stock records, and assist with freight costs.

Qualifications

• 3+ years in an office administration role
• Solid experience in sales support or customer service
• Experience in logistics or product-based environments is highly regarded
• Willingness to learn our products and equipment
• Confident, professional phone manner with a customer-first mindset
• Highly organised with strong attention to detail and problem-solving skills
• Able to juggle multiple priorities across different business units
• Proficient in MS Office; ERP systems such as NetSuite, ABM, or MYOB are a plus

Responsibilities

• Answer and direct calls across multiple business units
• Take phone orders and manage the weekly customer call list
• Handle inquiries on product availability and freight costs
• Support sales staff with quotes, spec sheets, and price lists
• Manage consignment stock and inventory records
• Raise pro-forma, deposit, and dispatch invoices
• Assist customers with delivery tracking and invoice disputes
• Coordinate replacement or return of stock as needed
• General administrative and support duties as needed

Skills

Sales support

Customer service

Office administration

Problem solving

Phone etiquette

MS Office

ERP familiarity

Tools

NetSuite

ABM

MYOB

Job description

Scots Ice Australia Foodservice Equipment – Wetherill Park is seeking a highly organised Customer Service & Sales Support Specialist to join our Sydney-based team. You will act as a key link between customers, sales and operations, handling inquiries, taking orders and coordinating deliveries.

In this fast-paced role you’ll learn our products, quote support, process invoices, manage stock records, and assist with freight costs.