Customer Support Specialist

Nisbets; Campbelltown; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discount on products

Employee Assistance Program

Wellness platform

Job summary

Nisbets Australia is a leading catering equipment supplier seeking a Customer Support Specialist for our Call Centre on a permanent full-time basis. You will handle inbound calls, process orders, and resolve delivery inquiries to support excellent customer service.

Ideal candidates will have strong numeracy and literacy, excellent communication, and the ability to work autonomously to meet KPIs. The role offers a competitive base salary and benefits including staff discounts and wellbeing

Qualifications

• Previous experience working in a customer service environment.
• Excellent telephone manner.
• Ability to work autonomously and take ownership of individual KPIs.
• Excellent numeracy and literacy skills.
• Willingness to learn.
• Problem solving and decision-making skills.
• Excellent written and verbal communication skills.
• Proficient in the use of Microsoft Office.

Responsibilities

• Handling inbound customer calls and process customer orders in an accurate and efficient manner.
• Investigating delivery inquiries.
• Responding to customer queries.
• Maintaining call KPI’s within defined Call Centre standards.
• Achieving all Individual objectives as directed.
• Knowledge of Company's products and services.
• Undertaking additional customer/Call Centre /business activities as directed by the Team Leader.
• Championing the Core Nisbets Values.

Skills

Customer service

Telephone etiquette

Numeracy

Literacy

MS Office

Problem solving

Communication

Tools

CRM software

Job description

Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger teamacross 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!

THE ROLE

We are currently recruiting for a Customer Support Specialist in our Call Centre for 37.5 hours per week, working across Monday to Friday on a permanent full-time contract.

Reporting to the Customer Support Team Leader, this role will be responsible for providing a high level of customer service in line with the Call Centre performance standards.

The key focus areas of the role include:

• Handling inbound customer calls and process customer orders in an accurate and efficient manner
• Investigating delivery inquiries
• Responding to customer queries
• Maintaining call KPI’s within defined Call Centre standards
• Achieving all Individual objectives as directed
• Knowledge of Company's products and services
• Undertaking additional customer/Call Centre /business activities as directed by the Team Leader
• Championing the Core Nisbets Values

WHAT YOU'LL NEED TO SUCCEED

The successful candidate will possess the following skills and experience:

• Previous experience working in a customer service environment
• Excellent telephone manner
• Ability to work autonomously and take ownership of individual KPIs

Excellent numeracy and literacy skills

Willingness to learn

Problem solving and decision-making skills

Excellent written and verbal communication skills

Proficient in the use of Microsoft Office

WHAT YOU NEED TO KNOW

Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, a generous staff discount on products for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops.

Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.