Customer Support Specialist

Nisbets Australia; Campbelltown; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

No evenings or weekend work

Staff discount on products

Employee Assistance Program

Retail discounts

Zusammenfassung

Nisbets Australia is seeking a Customer Support Specialist for our Call Centre in Campbelltown. The role is full-time, 37.5 hours per week, Monday to Friday, reporting to the Team Leader, and focused on delivering high-quality service aligned with performance standards.

You will handle inbound calls, process orders, answer queries, manage delivery inquiries, and uphold call KPIs while embodying Nisbets values. Strong communication, numeracy, literacy, and Microsoft Office skills are essential.

Aufgaben

• Handle inbound customer calls and process customer orders accurately and efficiently
• Investigate delivery inquiries
• Respond to customer queries
• Maintain call KPIs within defined Call Centre standards
• Achieve individual objectives as directed
• Knowledge of Nisbets products and services
• Undertake additional customer/Call Centre tasks as directed by the Team Leader
• Champion the Core Nisbets Values

Jobbeschreibung

Campbelltown, New South Wales 2560, Australia

Full-time Permanent Associate

Posted 06 Oct 2026

Description

Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger teamacross 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!

THE ROLE

We are currently recruiting for aCustomer Support Specialistin our Call Centre for 37.5 hours per week,working across Monday to Friday on a permanent full-time contract.

Reporting to the Customer Support Team Leader, this role will be responsible for providing ahigh levelof customer servicein line with the Call Centre performance standards.

The key focus areas of the role include:

• Handlinginbound customer calls and process customer orders in an accurate and efficient manner
• Investigatingdelivery inquiries
• Responding to customer queries
• Maintaining call KPI’s within defined Call Centre standards
• Achievingall Individual objectives as directed
• Knowledge of Company's products and services
• Undertakingadditional customer/Call Centre /business activities as directed by the Team Leader
• Championing the Core Nisbets Values

WHAT YOU'LL NEED TO SUCCEED

The successful candidate will possess the following skills and experience:

• Previous experience working in a customer service environment
• Excellent telephone manner
• Ability to work autonomously and take ownership of individual KPIs
• Excellent numeracy and literacy skills
• Willingness to learn
• Problem solving and decision-making skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft Office

WHAT YOU NEED TO KNOW

Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, a generous staff discount on products for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops.

Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.