Customer Service & Order Fulfillment Specialist

Norwest Recruitment; Blacktown; On-site; AUD 59,000 - 72,000; Full time

Job summary

Norwest Recruitment is seeking a Customer Service Operator to join a long-standing global organisation in Western Sydney. This hands-on role focuses on delivering seamless order processing, effective communication with customers, and support for the sales team.

You will handle inquiries, coordinate with warehouses and freight providers, and contribute to upholding timely deliveries while exploring upsell opportunities. A proactive, detail-oriented mindset is essential in a fast-paced environment.

Qualifications

• Previous experience in customer service, call centre or sales support
• Strong verbal communication and professional telephone manner
• Excellent attention to detail and accuracy when processing orders
• Confidence making outbound calls and proactively engaging with customers

Responsibilities

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
• Processing customer orders accurately through SAP
• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
• Following up outstanding orders, backorders, stock availability and delivery issues
• Making proactive outbound calls to customers to follow up enquiries, quotes and orders
• Identifying opportunities to upsell and cross-sell products and generate additional business
• Providing sales support to Business Development Executives, including stock level reporting and order assistance
• Managing enquiries through the ticketing system and shared inbox
• Processing invoices and general administration associated with customer orders
• Building strong relationships with customers through reliable, responsive and professional service
• Working closely with the broader Hub team to resolve customer, stock and delivery issues

Skills

Customer service

Outbound calling

Communication

Teamwork

Sales awareness

Tools

SAP

CRM software

Ticketing system

Microsoft Office

Job description

Norwest Recruitment is seeking a Customer Service Operator to join a long-standing global organisation in Western Sydney. This hands-on role focuses on delivering seamless order processing, effective communication with customers, and support for the sales team.

You will handle inquiries, coordinate with warehouses and freight providers, and contribute to upholding timely deliveries while exploring upsell opportunities. A proactive, detail-oriented mindset is essential in a fast-paced environment.